Alicia Rocks
Alicia was very personable, professional, and efficient. She was able to resolve my request quickly.
By Gary
Monday, November 2, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
572 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Horizon Trust Company is a custodian that offers IRA custodial services for clients looking to self direct their Individual Retirement Account (IRA). Horizon Trust provides education on self directing and custodial services to investors interested in diversifying their tax-sheltered portfolios beyond the limited options of publicly-traded investment products.
Horizon Trust (horizontrust.com) has 572 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
572 approved reviews, newest moderated first
Alicia was very personable, professional, and efficient. She was able to resolve my request quickly.
By Gary
I needed some Tax information regarding my Portfolio. Hannah M. put together a Portfolio summary that listed my gains and losses as well as my assets. She was super helpful and answered all of my questions.
By John K.
Chy has consistently been a pleasure to work with. I look forward to more interactions with Ms. Cheyenne in the future!
By D P.
I am very pleased with the high quality customer service I received from Celeste. She addressed any concerns I had while assisting me with the transaction.
By Cleveland C.
Chy was very helpful and has a very upbeat personality. Made the call very enjoyable.
By Ken W.
Whenever I need help Celeste Perez always helps and she goes beyond to get the work done. She is a very very valuable employee and pleasant knowledgeable and always helpful. Thanks so much .
By Uma V.
Hannah was very helpful, pleasant, professional, and thorough with my call today. I was having difficulty with my DOI and she helped until it was received. I can't thank Hannah enough.
By Kathryn
I get Alicia a lot when I call for my wife's. She' always very helpful. Thank you, Alicia!
By Margaret C.
Response from Horizon Trust· Mar 29, 2022
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you loved doing business with us. We are happy to hear Alicia is very helpful.