Thank you Niki
Thank you Niki! You are super helpful and I greatly appreciated the thorough guidance!
By Christina R.
Monday, November 2, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
572 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Horizon Trust Company is a custodian that offers IRA custodial services for clients looking to self direct their Individual Retirement Account (IRA). Horizon Trust provides education on self directing and custodial services to investors interested in diversifying their tax-sheltered portfolios beyond the limited options of publicly-traded investment products.
Horizon Trust (horizontrust.com) has 572 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
572 approved reviews, newest moderated first
Thank you Niki! You are super helpful and I greatly appreciated the thorough guidance!
By Christina R.
Mira answered all my inquiries with patience and professionalism. she has an awesome customer service. I hope to be able to talk to her in the future.
By yellow
The rep was very helpful and was able to answer my question right away.
By Kit F.
I had a delightful experience speaking with El at Horizon Trust today! She was warm, cordial, knowledgeable, and genuinely helpful. My issue was completely resolved during our brief call, and I couldn't have asked for a more pleasant or efficient experience. Thank you, El, for the excellent service!
By Leila Z.
Thank you to Mira for providing great customer service and help during a difficult time. I appreciate her thoughtfulness and professionalism. I have always received great service from Horizon Trust employees every time I've called with a question or concern. Thanks again!
By MC
I called with questions about my account. Mira was pleasant to work with. She explained the process and patiently answered my questions.
By AB
The customer service representative, EL, made all the difference in my experience. El was patient, thorough, and extremely helpful in assisting me. El is a gem that should be given a huge bonus!
By L L.
Mia was very helpful and Polite, a little hard to understand but she resolved all my issues.
By Teresa