Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
572 reviews
Horizon TrustSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Horizon Trust Company is a custodian that offers IRA custodial services for clients looking to self direct their Individual Retirement Account (IRA). Horizon Trust provides education on self directing and custodial services to investors interested in diversifying their tax-sheltered portfolios beyond the limited options of publicly-traded investment products.
Horizon Trust (horizontrust.com) has 572 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
572 approved reviews, newest moderated first
I received excellent service from Celeste today. She helped me step by step complete
By Wanda S.
Horizon Trust is a good custodian for a self - directed IRA.
By Selket M.
Celeste was a tremendous help on get our brokerage accounts setup. Sent us the proper forms to fill out.
By vicki B.
Great Customer Service. I needed to know the Tax Id number assigned to my account. Celeste handled it professionally. She has always provided great customer satisfaction.
By John W.
Chy was extremely helpful, courteous, knowledgable. Wish all your representatives were like her! Awesome job!!!!
By Vicki S.
MARCI is a true professional and a wonderful representative for HORIZON TRUST. Plain and simple she gets things done!
By Scott
Love Celeste! She's pleasant, responsive & efficient :)
By Lisa Estep S.
I've come to expect a high level of client support from Horizon Trust over the years. My recent experience reinforced that expectation. I had a confusing, thorny problem transferring funds between Roth IRA accounts that was quickly resolved by the super capable Horizon Trust support team. I am a very satisfied customer. Special thanks to Cheyenne for her stellar personable and professional service. Horizon Trust Company has earned my highest recommendation.
By William W.
