Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
572 reviews
Horizon TrustSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Horizon Trust Company is a custodian that offers IRA custodial services for clients looking to self direct their Individual Retirement Account (IRA). Horizon Trust provides education on self directing and custodial services to investors interested in diversifying their tax-sheltered portfolios beyond the limited options of publicly-traded investment products.
Horizon Trust (horizontrust.com) has 572 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
572 approved reviews, newest moderated first
Personalized and professional help! Horizon's customer service should be a model for other banks.
By Chief B.
Response from Horizon Trust· Mar 29, 2022
Thanks for leaving Horizon Trust a 5-star rating, it's truly appreciated!
Customer service personnel was helpful anad pleasant
By Cleveland C.
Response from Horizon Trust· Mar 29, 2022
We appreciate the wonderful 5 star review.
Chy was great!!! Very friendy, upbeat and helpful. She has excellent customer service skills. She deserves a raise!
By Doug T.
Response from Horizon Trust· Mar 29, 2022
Thanks again for your kind words and for being a fantastic customer. We agree, Chy is upbeat and delivers the best customer experience!
Chy is wonderful to work with, knowledgeable, super reliable and very responsive, unusually quick in getting back with important information!
By Kristian D.
Response from Horizon Trust· Mar 29, 2022
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve clients like you. Have a wonderful day!
Chy was very friendly, knowledgeable and very professional. Helped me twice and stayed with me on the phone till I completed my transaction.👍🏽
By Joe
Response from Horizon Trust· Mar 29, 2022
Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Chy receives the recognition she deserve.
Chy has been helping us with our self-directed IRA and she has been very good at explaining and answering our questions.
By Joan
Thank you, Alicia! I appreciate your help.
By Bark Busters B.
Celeste is the best, during her consultation, she answered all my questions quickly, accurately, and putting my mind as ease like a seasoned senior financial advisor. Thank you Horizon Trust for having someone of her experience on your Team!
By Edwin K.
