Quick Response Time
Prompt and easy to understand information about this remote program. Great follow up too!
By Rose P.
Tuesday, November 3, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
57 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HelpWire is remote access software for IT teams and technicians providing support across Windows, macOS, and Linux. Sessions start through a link: the remote user joins without creating an account or entering credentials, which reduces the coordination overhead. HelpWire sessions rely on direct peer-to-peer connections whenever possible, with relay fallback as a backup. For follow-up, unattended access lets technicians return to a device later without the remote user present, including after reboots.
HelpWire (helpwire.app) has 57 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
57 approved reviews, newest moderated first
Prompt and easy to understand information about this remote program. Great follow up too!
By Rose P.
I use it mostly to manage my mom's Computer who lives abroad, as well as professionally with the rest of my family and friends. It is great for business, simple, and reliable. It doesn't time out which is a great feature. I will become a happy buyer of this product when the time comes. Can't be more thankful for this long freebie times. Onward HelpWire team!
By CobolDinosaur
I had a technical issue with connections to clients. I opened a ticket and I had a very fast and transparent communication for solving this problem.
By Armin G.
With the latest app updates this app is amazing for driving legacy 16bit (even MS-DOS) apps running on older Windows hardware. Very useful to buy extra time for app migration strategies. I discovered that the following options make all the difference to having a great user experience: 1) for16bit & MS-DOS apps - Grant Admin Access, 2) Settings ... Prioritize Fast Connection, 3) Settings ... play with Screen Height/Width options 4) Disable Chat window if not needed.
By Jennifer
Absolute headache of an app, crashes without notice and, who would ever think it would be a good idea to have someone download a new exe for each connection? this is by far the worse app I've used when it comes to helping my customers
By Jorge
Response from HelpWire· May 20, 2025
Thank you for taking the time to share your experience and I’m sorry for the frustration. Just to clarify: your customers don’t need to download a new . exe for every session. Once you add a client in the HelpWire Web Portal and send them the download link, they can keep using that same Client app for all future connections (or leave it running in the background). As for the crashes, we definitely want to get to the bottom of them. Could you send the crash log (and your OS versions on both computers) to [email protected]? Our engineers will investigate right away and work with you on a fix.
Windows GREAT, Linux OK, MacOS not tried. They are getting there and directly competing with some big players. I'm sure that I'll get billed soon, but while it's free and considering RDP is being deprecated, this is an AWESOME program. Everywhere I go, I have access to all client machines and cuts support time by magnitudes! You may not buy, but you lose nothing to try...
By Mike G.
Helpwire its powerful and simple to use, if you release a pay version , im sure very lot people wants to get it
By Antonio P.
Very quick and accurate response
By scopio