Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57 reviews
HelpWireSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HelpWire is remote access software for IT teams and technicians providing support across Windows, macOS, and Linux. Sessions start through a link: the remote user joins without creating an account or entering credentials, which reduces the coordination overhead. HelpWire sessions rely on direct peer-to-peer connections whenever possible, with relay fallback as a backup. For follow-up, unattended access lets technicians return to a device later without the remote user present, including after reboots.
HelpWire (helpwire.app) has 57 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
57 approved reviews, newest moderated first
I've only been using this tool a few days to help others out with computer related issues. The remote desktop works really good for me. A couple of random disconnects that only lasted a couple of seconds is about the only issue that I've seen.
By Tim N.
Seamless connection between PCs, perfect display, the best file transfer feature between PCs and overall easy to install.
By Sidney A.
So far so good! Works great, easy to set up on my other Pc´s and Server. Helps me a lot to be able to connect quickly to my personal computer or Server to manage all kind of stuff.
By Petrus L.
Very simple usage and it's very nice that there's no need for client to send his/her ID to support operator.
By Behnam H.
The remote desktop is great, the file sharing is great. I know the unattended desktop is in beta and it works well for the most part. The only issue I have found in my testing is, when the client is running in the background and unattended desktop is enabled, it will not let a screen saver kick on nor my monitors to sleep. If I take unattended access off everything works great.
By JT B.
Works as a charm!
By Aleksandr Blatov A.
From the simplicity of the management portal, to the creation of a new access, it as been a great experience. And the feedback from the remote side, it seems to be nice & clear to put it to work.
By João Basílio S.
This is easy to setup and use. It has good functionality with more being added/refined.
By Harry
