Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57 reviews
HelpWireSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HelpWire is remote access software for IT teams and technicians providing support across Windows, macOS, and Linux. Sessions start through a link: the remote user joins without creating an account or entering credentials, which reduces the coordination overhead. HelpWire sessions rely on direct peer-to-peer connections whenever possible, with relay fallback as a backup. For follow-up, unattended access lets technicians return to a device later without the remote user present, including after reboots.
HelpWire (helpwire.app) has 57 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 46 reviews with 5 stars · Clear filters
HelpWire stands out of its competitors, by offering an attractive, very well crafted, multisystem and easy-to-use product for remote assistance. Besides, they have an excellent support department, willing to help and very professional. Highly recommended.
By A happy U.
I have been using Helpwire to support macOS for the past few months, gradually switching over from Anydesk. It has been pretty reliable and the process of walking the end user through giving permissions for Helpwire to access the screen, keyboard and mouse is MUCH smoother than Anydesk. Technical support staff were very responsive and helpful with a couple of small glitches I experienced. Overall I'm very pleased with Helpwire - I will be using this in future and happy to pay the new subscription charge when it kicks in. I only have one very minor negative point: I REALLY want to be able to sort Groups and Clients alphabetically or manually rather than the fixed reverse chronological order provided currently. Hopefully this will come soon as the product matures.
By RobertF
Long-time user of AnyDesk. With their new version, I experienced nothing but problems. I'm a computer tech, so I am technically savvy. Tried their newest version and downgraded back to an earlier version. They moved everything around and implemented draconian new preferences. Also implemented time limits on their free version. Found HelpWire, and I will never go back. HelpWire is simple and easy with no time restrictions. What's not to like?
By Monte A.
Best remote software. Easy to use and won't rob you!
By Joshua Hardy J.
The response to my question to the customer support was exactly the solution for my problem.
By juergenneu47
I had a few intermittent problems with using the program, each time I contacted support they came through with suggestions and a genuine helpful attitude. As for now I have put the program through some pretty serious testing and can say that I am fully satisfied.
By max N.
I was new to using remote IT help and Helpwire was very prompt and professional with response
By Aaron H.
Just tried for the 1st time today & impressed. The copy & paste command works great for copying files to & from remote computer. I will try again. Used it for 5 hours straight today & no glitches!
By julie L.
