I am a HR Professional and I am a PWD…
I am a HR Professional and I am a PWD from India.I am a Rotary foundation Alumni.
By Gautam C.
Tuesday, November 3, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
57 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HelpWire is remote access software for IT teams and technicians providing support across Windows, macOS, and Linux. Sessions start through a link: the remote user joins without creating an account or entering credentials, which reduces the coordination overhead. HelpWire sessions rely on direct peer-to-peer connections whenever possible, with relay fallback as a backup. For follow-up, unattended access lets technicians return to a device later without the remote user present, including after reboots.
HelpWire (helpwire.app) has 57 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 7 reviews with 4 stars · Clear filters
I am a HR Professional and I am a PWD from India.I am a Rotary foundation Alumni.
By Gautam C.
I tested this tool for the first time, compare to teamviewer is this tool must better. And then i mean for just remote connections. After reboot, the connection is restored automatically. So a great tool, keep up the good work !!
By Frank
I've only been using this tool a few days to help others out with computer related issues. The remote desktop works really good for me. A couple of random disconnects that only lasted a couple of seconds is about the only issue that I've seen.
By Tim N.
The remote desktop is great, the file sharing is great. I know the unattended desktop is in beta and it works well for the most part. The only issue I have found in my testing is, when the client is running in the background and unattended desktop is enabled, it will not let a screen saver kick on nor my monitors to sleep. If I take unattended access off everything works great.
By JT B.
Easy to use, little bit too complicated to setup. No need to change anything in router or network configuration
By Boris P.
Great bit of software, easy and quick to use. It helps me keep my sister, who has dementia, informed about her daily schedule
By Mrs Pauline W.
Response from HelpWire· Sep 26, 2024
Thank you for your feedback! I would like to inform you that within the next few weeks we will introduce Unattended Remote Access functionality, and you will be able to connect to remote computers even without confirmation on the remote side for each connection.
HelpWire form limited testing is one of the better remote support applications, wondering if it will remain free? Seems too good to be true at the moment. Have only used in a test capacity and would probably use it from time to time to check if the connectivity remains as good as it is now if it remains good then would consider using full time. The lack of unattended access which is supposed to be coming soon will be the real test as this is really a must have for us to use it full time.
By jeremywhilde