Your Golf ThereReviews of golfthere.com

Response from Your Golf There· Feb 19, 2016

Thank you.

Response from Your Golf There· Feb 19, 2016

We regret that there was a minor issue upon arrival. Mystic Dunes' practice area had unscheduled maintenance performed. We look forward to working with you in the future and will advise Mystic Dunes of these concerns.

Response from Your Golf There· Feb 19, 2016

This couple called in 3 weeks prior to their desired departure date asking for a golf trip quote, after which they went "silent". Our sales team got a call one week prior to departure and was asked if they could still book the trip as quoted. The team collected a deposit with the understanding that after confirmation we would email them AND call to then get final payment and be sure that everything was as they wanted. After all reservations were confirmed later that same day, the client did not respond via email or phone (GolfThere records all calls). Our staff called 3 times leaving messages to contact us for final payment and to review the booking (emails were also sent in addition to the confirmation of all reservations). However, with no subsequent communication and since the couple did not respond to emails or phone calls for the entire week our rez team cancelled the reservations for non-payment and no communication 24 hours prior to the expected arrival time. In the evening of the ARRIVAL day of the TRIP, the client called from the arrival hotel asking why she didn't have a reservation. She admitted getting the confirmation but stated she had gotten no other emails (same email was used) or phone calls (same number). Fortunately, we were able to reinstate the reservations at hotels and golf courses at the same rate. The company has been in business 26 years and we pride ourselves on responding to our clients and handling problems. We fail to see how we could have responded differently.

Response from Your Golf There· Feb 19, 2016

Thanks for the honest feedback. We do try to keep courses in manageable drive teams and within the budget requested. Sometimes this distance could be a little too far for one group but no problem to another. We would like feedback on which course and our sale person will reach out so that we can better serve all clients and get your first-hand knowledge of recent conditions. Thanks again for your support and business.

Response from Your Golf There· Feb 11, 2016

Mr. R: Thanks for the 4 star rating. Our golf courses are always the best in the market and we often remove or add courses based on feedback and conditions. With regard to the condo procedures, some of our condo partners do have confusing methodologies for checking-in. We apologize and our SVP of Sales will check-in with you about if there is a way to improve our instructions or explanations with the particular condo your group utilized for your trip. Thanks again for the feedback.

Response from Your Golf There· Feb 11, 2016

Mr. B. Thanks for the 5 star review. Our goal is to deliver ultimate customer service and to reduce the hassles of being a group leader. We look forward to serving you again on your next golf trip. Cheers and Fore!

Response from Your Golf There· Feb 11, 2016

Mr. C. It is always good to hear from customers who have a great experience. With groups it is always our goal to deliver the best customer service. From assisting with golf delivery services, to lodging and most importantly insuring tee times are back to back and getting you on the BEST courses in a market. Thanks again for your business and we look forward to working with you the next time. All the best from the GolfThere team

Response from Your Golf There· Feb 11, 2016

Mr. McC: Thanks for the feedback on one of your rounds. Orange County hosts the PGA professionals when they visit for the annual new merchandise show each year (on the Golf Channel now) because of the quality of the two tracks. However, it is true that at times these highly popular and affordable courses get slow. Our apologies that the experience by those folks was NOT up to par (pun intended). We talk with our major course partners often and will relay the disappointment. Championsgate is one of our best facilities in Florida. Thanks again for your business and the honest feedback.