Lack Customer Service
We went to Orlando. The accommodations were good. The courses were great, we loved them. If the review was based on just the accommodations and courses I would have given them 5 stars. Unfortunately, there is more to making sure a customer has a good experience them picking a place to stay and the courses. After we booked the trip and it was time to make the final payment, the web site was down and we had to call in our payments. Several of us did this multiple times and our cards were never charged. Follow up phone calls were not answered and not returned. We finally got the payments taken care of when they got the site back up. Once we got to the first course they asked for a voucher. We were never sent any vouchers. Both the course manager and we called and never got an answer or call back. In fact, we never got a call back all weekend. This happened at all four courses we played. Fortunately, the people at the courses let us play and said they would take care of it with Golf There. They also said they have problems with them all the time.
By Bryan B.
Response from Your Golf There· Dec 6, 2018
It is unfortunate that Mr. B*****ler encountered problems. The company did experience some website payment portal issues during the transition of the brand to Your Golf Travel, the world's largest golf travel company. We contacted the vendors involved and some of the assistant golf pros were speaking more generally about the industry - we have good relationships with these courses otherwise the customer would not have been allowed to play. It's a shame that the course chose to speak poorly about a business that brings them a great deal of business. We provide vouchers via email and perhaps these emails went to the client's junk mail. We also offer 24/7 emergency service and as far as we can tell, we were not contacted regarding these issues during the trip. We will follow up with the customer and the new website payment portals are now all up and running.

