Your Golf ThereReviews of golfthere.com

Response from Your Golf There· Aug 2, 2016

This is not a typical experience and we regret that you encountered difficulties. Our team followed up with you and we hope to avoid this issue in the future. At times, some hotels front desk staff are not aware of how golf or any type tour company makes reservations. It is unfortunate that you were not handled properly at this hotel but we have been assured that this error on their part is corrected for future guests.

Response from Your Golf There· Feb 19, 2016

This couple called in 3 weeks prior to their desired departure date asking for a golf trip quote, after which they went "silent". Our sales team got a call one week prior to departure and was asked if they could still book the trip as quoted. The team collected a deposit with the understanding that after confirmation we would email them AND call to then get final payment and be sure that everything was as they wanted. After all reservations were confirmed later that same day, the client did not respond via email or phone (GolfThere records all calls). Our staff called 3 times leaving messages to contact us for final payment and to review the booking (emails were also sent in addition to the confirmation of all reservations). However, with no subsequent communication and since the couple did not respond to emails or phone calls for the entire week our rez team cancelled the reservations for non-payment and no communication 24 hours prior to the expected arrival time. In the evening of the ARRIVAL day of the TRIP, the client called from the arrival hotel asking why she didn't have a reservation. She admitted getting the confirmation but stated she had gotten no other emails (same email was used) or phone calls (same number). Fortunately, we were able to reinstate the reservations at hotels and golf courses at the same rate. The company has been in business 26 years and we pride ourselves on responding to our clients and handling problems. We fail to see how we could have responded differently.

Response from Your Golf There· Jan 15, 2016

Mr. Anthony L: Our goal is to deliver ultimate customer service and with your group, we fell short. This is disappointing to hear that one of our sales team was not timely in his follow-up and communication. As a company with 26 years experience, your situation is not the "norm" but that doesn't change the situation for you and we apologize. I will forward your comments to our President and to our VP of Sales so that we can correct the service experience. Our goal will be to try and rectify the situation if possible but thank you for your honest feedback.