poor communications
poor reponse to e-mails and phone calls failure to check to see if rooms for golfers as requested i ran the outing and was put in a small bedroom as part of larger room after much complaing they put us in hotel type room while the other golfers suite like rooms with kitchen and living room. took forever and after many calls to get the difference in the room rate from golf there, that is why i cut ties with them tony lange
By ANTHONY
Response from Your Golf There· Jan 15, 2016
Mr. Anthony L: Our goal is to deliver ultimate customer service and with your group, we fell short. This is disappointing to hear that one of our sales team was not timely in his follow-up and communication. As a company with 26 years experience, your situation is not the "norm" but that doesn't change the situation for you and we apologize. I will forward your comments to our President and to our VP of Sales so that we can correct the service experience. Our goal will be to try and rectify the situation if possible but thank you for your honest feedback.