Nice looking pens
Shipping was quick. The pens look very nice and the grip is comfortable. They are not very durable though. Several in the shipment had fallen apart and could not be reassembled.
By Lindag
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
241 reviews
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At Custom Genie, we understand the power of well-executed merchandising campaigns. That's why we're thrilled to offer you our range of promotional pens designed to elevate your brand to new heights.
Fastpens (fastpens.com) has 241 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
241 approved reviews, newest moderated first
Shipping was quick. The pens look very nice and the grip is comfortable. They are not very durable though. Several in the shipment had fallen apart and could not be reassembled.
By Lindag
Make customizing a wrap as an option on the pens, otherwise speedy delivery. The print was too small to read on two lines.
By L C.
Response from Fastpens· Oct 26, 2023
Dear LC, Thank you for your input and suggestions for future products. We are saddened to have only received 2 stars and hope that in future purchases we can deliver to your expectations.
I am so happy with this company! The pens I ordered are perfect and the lettering I had them put on, turned out awesome! It is etched in, not printed. The pens arrived on time, as promised! I'll be back to order more for sure! Thank you for the great price too!
By Aimee
My pens arrived quickly and are beautiful. The price is fantastic making them very affordable. I’ll be reordering more!
By Julie B.
I placed my order on 10/7/2023 for my event, which was 10/13-10/15/2023. I received my order on 10/16/2023 🙄. I had called on 10/10 and was told that I would have my order by 10/13/2023. I called on 10/13 to get a status and was given a tracking number and saw that my order was shipped and was en route from Mexico 🤔. Website says that the company is in Atlanta, Ga.. There's no way I would have ordered pens from this company had I known they were coming from Mexico and wouldn't be here in time. Then you could barely see my name on the pens. Very disappointed 😞
By Shontā D.
Response from Fastpens· Oct 17, 2023
Dear Shonta, Thank you for your review. We're currently reviewing the pictures you sent us via email. We will provide you with a resolution shortly. Thank you for your patience!
The pens are great for the price. The printing is even good. The only issue is I printed an "actual size" proof and the logo on the pens I received is WAY smaller then on the proof. Other then that I'm happy with the product.
By Mellissa - Platinum P.
Fast and accurate. Thats why i keep buying from ya…
By Mario R.
Thanks for making our pen order affordable and easy.
By Amanda