The Best
The pens were a hit with the women from our church.
By Otto G.
Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
241 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Custom Genie, we understand the power of well-executed merchandising campaigns. That's why we're thrilled to offer you our range of promotional pens designed to elevate your brand to new heights.
Fastpens (fastpens.com) has 241 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
241 approved reviews, newest moderated first
The pens were a hit with the women from our church.
By Otto G.
I didn’t like how the pen came out. I sent an email inquiring about it and never received a reply.
By customer
I wish I could do 0 star, the pens don’t work, it was a waste of money, I regret buying from them
By customer
Response from Fastpens· Jan 7, 2026
We’re very sorry to hear about your experience, and this is certainly not the quality we strive to deliver. We understand how frustrating this must be. A member of our Customer Service team will be reaching out to you shortly to review what happened and help make this right.
Good and amazing
By Rumesh M D.
Response from Fastpens· Jan 7, 2026
Thank you! We’re glad you had a great experience with us.
The pens write well but feel a bit inexpensive. Shipping took longer than stated on the website, but the pens arrived in a sturdy box.
By Mill J.
Response from Fastpens· Jan 7, 2026
Thank you for your honest feedback. We’re glad to hear the pens write well and arrived securely packaged. We appreciate your comments regarding the feel of the pens and the shipping time, as this helps us continue improving our products and service.
Muy hermosa empresa.. con buenos productos
By Laura Barrios G.
Response from Fastpens· Jan 7, 2026
¡Muchas gracias por sus amables comentarios! Nos alegra saber que tuvo una buena experiencia y que nuestros productos fueron de su agrado.
Exactly the pens I was looking for, without having a high "minimum" order. The color is vibrant and the style is comfortable.
By Packi
Response from Fastpens· Oct 13, 2025
Thank you! We’re so happy the pens were exactly what you were looking for.
I received this order quickly and it was exactly what I expected.
By customer
Response from Fastpens· Oct 9, 2025
Thank you! We’re happy your order arrived fast and turned out just as you expected.