the words and logo are too small
the words and logo are too small
By customersk
Response from Fastpens· Jun 4, 2025
We appreciate your honesty; it helps us improve! We're always happy to adjust sizing on future designs. Thanks for choosing us!
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
241 reviews
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At Custom Genie, we understand the power of well-executed merchandising campaigns. That's why we're thrilled to offer you our range of promotional pens designed to elevate your brand to new heights.
Fastpens (fastpens.com) has 241 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
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the words and logo are too small
By customersk
Response from Fastpens· Jun 4, 2025
We appreciate your honesty; it helps us improve! We're always happy to adjust sizing on future designs. Thanks for choosing us!
Very disappointed in product results. I ordered 3 logo notebooks as gifts. I expected the supplied logo to be printed directly to the cover. This was nothing more than a cut out sticker (easily peelable) attached to the cover. I can't give them as the job is unprofessional.
By THOMAS E.
Response from Fastpens· Jan 17, 2025
We’re truly sorry to hear about your experience and understand your dissatisfaction. Our team will be reaching out to make this right for you. Please know we are actively looking into this internally to ensure it doesn’t happen again. Your satisfaction is important to us, and we’re committed to resolving this for you.
They rectified the first issue we had promptly which is good. However the quality of the pens is pretty poor, the ball of the pen barely purtrudes the nose cone so unless you're holding the pen completely vertical, the nose cone scratches the paper making it a very rough write and making the text thin and almost opaque.
By Joe
Response from Fastpens· Feb 13, 2024
Dear Joe, Thank you for bringing this to our attention. We are glad to hear that the first issue was rectified promptly. We aprpreciate your feedback regarding the quality of the pens. Could you please provide us with more details via [email protected]? I apologize for any inconvenience this may have caused you. Thank you for your comprehension.
Make customizing a wrap as an option on the pens, otherwise speedy delivery. The print was too small to read on two lines.
By L C.
Response from Fastpens· Oct 26, 2023
Dear LC, Thank you for your input and suggestions for future products. We are saddened to have only received 2 stars and hope that in future purchases we can deliver to your expectations.
Fast shipment. Print on pens look low quality, a little blurry looking. Weird white shadowing around some of the letters.
By customer
Response from Fastpens· Oct 18, 2022
Hello Rensita I apologize for this inconvenience; I will contact you via email to follow up on this.