Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
241 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Custom Genie, we understand the power of well-executed merchandising campaigns. That's why we're thrilled to offer you our range of promotional pens designed to elevate your brand to new heights.
Fastpens (fastpens.com) has 241 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
241 approved reviews, newest moderated first
Logo on pens were way too small. Not even legible to someone who doesn’t know the logo. Came in a plastic bag loose and the pens rubbed each others causing scuffs and scratches. Not a pleasant experience.
By customer
Response from Fastpens· Oct 8, 2025
We’re very sorry to hear about your experience. That’s not the quality we aim to deliver. Our Customer Service team will reach out to review what happened and find the best way to make this right.
It was not shipped. It was finally too late. Then I never got a return call
By customer
Response from Fastpens· Oct 8, 2025
We truly regret that your order was delayed and you didn’t receive a follow-up call. That’s not the experience we want for our customers. Our Customer Service team will contact you right away to make this right.
pens write well but feel a little cheap. shipping took longer than the site said but pens arrived in a sturdy box
By crustomer
Response from Fastpens· Oct 6, 2025
Thank you for your feedback. We’re glad you’re happy with how the pens write and appreciate your note about the product feel and shipping time. We’ll use your comments to improve.
I was supposed to receive my order on friday.September, the twenty sixth and the last time I actually were able to track it, it said I would not be receiving it until tuesday, september thirtieth, which is way past when I needed the items very disappointed.I spoke to someone two different times they said that the order would be going out on thursday, and it would be overnighted.And now they're almost useless to me
By Ted C.
Response from Fastpens· Sep 29, 2025
We sincerely apologize for the delay and the frustration this has caused. We understand how disappointing it is when an order does not arrive as expected, especially when it was needed by a certain date. Please know that someone from our team will be reaching out to you shortly to discuss a solution and ensure your concerns are addressed. We truly appreciate your patience and thank you for bringing this to our attention. Best regards,
Zero communication. Slow. I ordered on the 15th. Website said ship next day. Confirmation email said ship the 19th. I called and asked and was on the phone over 20 minutes, they could not find my order in their system even with the order #. Finally he found it, told me he had no idea when it might ship. I still don't have a shipping confirmation, but I do have a UPS package from an unknown shipper on the way that was sent out on the 24th, but wont be delivered until the 29th. Maybe those are my pens? What a JOKE. Will never order again.
By Mandy P.
Response from Fastpens· Sep 29, 2025
We sincerely apologize for the frustration and inconvenience you’ve experienced with your order. We understand how disappointing it is when expectations regarding shipping and communication are not met. Please know that someone from our team will be reaching out to you shortly to provide a solution. We truly appreciate your patience and thank you for bringing this to our attention. Best regards,
Great style and quality. Also an affordable price
By The H.
Response from Fastpens· Sep 23, 2025
Thank you for your feedback! We’re thrilled to hear that you’re happy with the style, quality, and value of our products. We look forward to serving you again soon!
Your printing was not good therefore I could not keep the order.
By Hazel B.
Response from Fastpens· Sep 9, 2025
Hello, Thank you for your feedback. We are very sorry to hear that the printing on your order did not meet your expectations. Quality is our top priority, and we apologize for this issue. Someone from our team will be contacting you shortly to review your order and find a solution. We are committed to making sure you are happy with the final product.
The only reason I didn't give a five-star rating is because of the problems I had with placing my order on the website. However, I gave four stars because of the thoughtful customer service provided by Fernanda and Nidia when we finally connected via email and phone. I just received my order and it's exactly what I expected. Thank you, ladies!
By KERRY E.
Response from Fastpens· Sep 9, 2025
Hello, Thank you for your feedback! We are so happy to hear that your order was exactly what you expected and that you had a great experience with our team members, Fernanda and Nidia. We will be sure to pass along your kind words. We also appreciate you bringing the issues with our website to our attention. Your feedback is invaluable as we work to improve our online ordering process. We look forward to serving you again in the future!
