Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,200 reviews
EyeglassdirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Remarkable eyewear at an affordable priceQuality eyewear at factory direct prices. Eyeglassdirect.com is owned and operated by a New York State licensed Optician to produce high quality, prescription eyewear at the lowest possible prices. Twenty years of experience has provided the know-how to present this service at a minimal cost to you.All eyeglasses are fabricated with high quality frames and premium lenses, using the most advanced, computerized finishing equipment in the optical industry. This serves to lower labor costs that pass the savings on to the consumer.Our guaranteePrior to shipping, each pair of eyeglasses is thoroughly inspected by a licensed optician to verify the prescription and to ensure proper alignment of the frame. In addition, all glasses are packaged in a stylish hard case, with a microfiber cleaning cloth for maximum protection. If for any reason you are unsatisfied with the style or fit of our product, we offer a 30-day unconditional exchange web orders only policy.Exceptional Customer ServiceAt Eyeglassdirect we offer the highest quality of customer service to our customers. We are ready to assist you through the entire ordering process by either phone or e-mail and we will make sure you are 100% satisfy with your order.
Eyeglassdirect (eyeglassdirect.com) has 1,200 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
1,200 approved reviews, newest moderated first
I was not asked about Bi Focal strength. Should have been 200, I got 140.
By customer
Response from Eyeglassdirect· Apr 1, 2024
Hello, we apologize for the bad experience you have with our product. Please contact us at (866) 536-7790 or email us at [email protected] and we will do our best to correct your order. Thank you.
Not shipped to Mexico. I'm sure these glasses are just as great as they have always been. However, I now live in Mexico and was not able to get them shipped here. I sent them to a relative in the US. Hopefully I will be able to retrieve them once I or someone travels back to the states.
By PT
They took the time to call me and discuss my order. It was not a sales pitch to sell me on more expensive options, It was just to make sure I understood exactly how they were going to prepare my order. The turn around time was longer than a company I had used previously but the quality of work and personal attention great. I will use them again.
By Mike B.
Product is great, price is fantastic, service is quick and easy!!!!!
By Fred M H.
I’ve never been let down. Thank you for the great pricing and quality
By customer
good price, fast delivery, great fit.
By customer
Quick service
By Robin T.
Glasses as called for by prescriptions, good quality frames, only small negative it that they shipped somewhat later than expected.
By Pierre
