Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,200 reviews
EyeglassdirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Remarkable eyewear at an affordable priceQuality eyewear at factory direct prices. Eyeglassdirect.com is owned and operated by a New York State licensed Optician to produce high quality, prescription eyewear at the lowest possible prices. Twenty years of experience has provided the know-how to present this service at a minimal cost to you.All eyeglasses are fabricated with high quality frames and premium lenses, using the most advanced, computerized finishing equipment in the optical industry. This serves to lower labor costs that pass the savings on to the consumer.Our guaranteePrior to shipping, each pair of eyeglasses is thoroughly inspected by a licensed optician to verify the prescription and to ensure proper alignment of the frame. In addition, all glasses are packaged in a stylish hard case, with a microfiber cleaning cloth for maximum protection. If for any reason you are unsatisfied with the style or fit of our product, we offer a 30-day unconditional exchange web orders only policy.Exceptional Customer ServiceAt Eyeglassdirect we offer the highest quality of customer service to our customers. We are ready to assist you through the entire ordering process by either phone or e-mail and we will make sure you are 100% satisfy with your order.
Eyeglassdirect (eyeglassdirect.com) has 1,200 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
1,200 approved reviews, newest moderated first
I’ve had them for weeks and I’m still trying to get used to them. Can’t see great distances. Something isn’t right either the prescription I have no idea.
By Joseph N W.
Response from Eyeglassdirect· Oct 13, 2025
Joseph, Please contact customer at 866 536 7790 or [email protected]
Perfect fit, new lenses look like new sunglasses
By Kris
Response from Eyeglassdirect· Oct 8, 2025
Kris, Thank you the kind words. Randy President
I love this company their prices are great and my glasses always come out perfect
By Honey R.
Response from Eyeglassdirect· Oct 23, 2025
Thank you for the great review. Randy President
Initially sent wrong frames which I had to return and wait for correct ones. Frames are cheaply made and difficult to line up correctly on the face. Nose pads tend to fall off and get lost. Some extras should be included. On the positive side, the lenses themselves seem to be correct.
By JW
Response from Eyeglassdirect· Oct 8, 2025
JW, Thank you for the feed back. We will send you extra nose pads. Randy President
Great services
By Abby
Response from Eyeglassdirect· Oct 8, 2025
Abby, Thank you the great review. Randy President
The glasses are good and the service is good. I just wish the told me an estimated time of when it will arrive
By Saul Q.
Response from Eyeglassdirect· Oct 8, 2025
Saul, All eyeglasses are custom made and some times they might take longer to fabricate and ship. Thank you for your feed back. Randy President
Have bought glasses many times. Stars stars stars.
By Christopher P.
Response from Eyeglassdirect· Oct 8, 2025
Christopher, Thank you for your continued support. Randy President
Easy enough instructions. The glasses I chose could have had larger in surface area lenses. All else, very good vs the local eyeglasses store.
By Steve H.
Response from Eyeglassdirect· Sep 26, 2025
Steve, Thank you for your valuable input. Randy President
