Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,200 reviews
EyeglassdirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Remarkable eyewear at an affordable priceQuality eyewear at factory direct prices. Eyeglassdirect.com is owned and operated by a New York State licensed Optician to produce high quality, prescription eyewear at the lowest possible prices. Twenty years of experience has provided the know-how to present this service at a minimal cost to you.All eyeglasses are fabricated with high quality frames and premium lenses, using the most advanced, computerized finishing equipment in the optical industry. This serves to lower labor costs that pass the savings on to the consumer.Our guaranteePrior to shipping, each pair of eyeglasses is thoroughly inspected by a licensed optician to verify the prescription and to ensure proper alignment of the frame. In addition, all glasses are packaged in a stylish hard case, with a microfiber cleaning cloth for maximum protection. If for any reason you are unsatisfied with the style or fit of our product, we offer a 30-day unconditional exchange web orders only policy.Exceptional Customer ServiceAt Eyeglassdirect we offer the highest quality of customer service to our customers. We are ready to assist you through the entire ordering process by either phone or e-mail and we will make sure you are 100% satisfy with your order.
Eyeglassdirect (eyeglassdirect.com) has 1,200 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
1,200 approved reviews, newest moderated first
I have been buying glasses for years from them. The customer service is great and over the more than 15 years that I’ve been purchasing from them. I’ve only had one mistake, which was rapidly corrected.
By DAVE
Response from Eyeglassdirect· Feb 11, 2026
Dave, Thank you for your continued support. Randy President
Very helpful staff with eyeglasses as great price. They also were willing to read my broken glass frame lenses so I didn't have to go to an optometrist to get new lenses.
By Carolyn W.
Response from Eyeglassdirect· Feb 10, 2026
Carolyn, Glad we could accommodate you. Thank you Randy President
Great prices .. great product !
By steve B.
Response from Eyeglassdirect· Feb 10, 2026
Steve, Thank you for the kind words. Randy President
This company has always provided a quality product at a good price and followed up with prompt customer service when requested. I am happy to continue to use them for replacement lenses.
By Chris O.
Response from Eyeglassdirect· Feb 10, 2026
Chris, Thank you for your continued support. Randy President
This company is so easy to work with. I recevied very friendly and fast customer service. It was very obvious that meeting my needs was their top priority. I appreciate the variety of fashionable glass but affordable prices. We will be back!
By Kimberly P.
Response from Eyeglassdirect· Feb 10, 2026
Kimberly, Glad we met your expectations. Thank you Randy President
I got my glasses today and they are perfect. I can see out of them very well.
By Renee
Response from Eyeglassdirect· Feb 3, 2026
Renee, Glad we could be of service. Randy President
Always good
By James K.
Response from Eyeglassdirect· Feb 3, 2026
James, Thank you for your support. Randy President
Able to get new lenses using my own frames is a game changer! I need progressive lenses for a pretty strong prescription and my preferred frames are very thin and light; they had lenses that fit just right.
By Patricia G.
Response from Eyeglassdirect· Feb 3, 2026
Patricia, Glad we met your expectations. Randy President
