Express ScriptsReviews of expressscripts.com

Like all benefits administrators the company makes money from denying you coverage, not from keeping you healthy. But they are more aggressive than most. Their bet is you will give up, so they can make more money. Next time I am offered a job, I will seriously consider declining the offer if they use this awful company.

So confusing trying to get meds for type 2 diabetes given initial difficulty to speak to a person then told there is a 'preferred 'med no clear notice if their preffered med would even be compatible for patient ended up going w pharmacy we use and picked up same day. What a run around!

I would tell people not to use express scripts mail pharmacy. This pharmacy wasn't very good with filling and shipping orders before Cigna bought them and they have gone downhill since. They use dhl ecommerce to move shipped prescriptions from the pharmacy to USPS. No clue why, but when you try to track a shipment dhl says they have transferred to USPS and USPS says it's still at dhl. I submitted a prescription order on 7-13, exp scpts says it shipped on 7-21. Why 7 days to ship a very common medications. On 7-24, USPS still says it hasn't received the package. This same thing happened last time I ordered and Exp Scpts ended up having to reship. These people have no idea what they are doing. I'm going to ask my doctor to change my prescriptions to Walmart. Done with these people, they are terrible. Oh and if you call, good luck, they never acknowledge they mess up and just try to talk around it instead of effecting a solution. They are terrible. Don't use them.

DO NOT USE THEM! They are bad and have no clue and dot care.

It’s downright irresponsible for any company to use these clowns for their employees’ prescription needs. You either wait forever to have necessary life sustaining medications sent or you get price gouged at the pharmacy. I’m type 1 diabetic and have had my insulin orders delayed or just not sent. It’s irresponsible for the government to allow this useless company to be responsible for people’s medications.

CRITICAL glaucoma eye drops LATANAPROST, to prevent blindness quantity shorted by 33 days each 3 month Rx period for years. CVS PHARMACY fills the entire 3 month period. SLOWEST PROCESSING TIME. 8/9/23. Eye med electronically sent in for infection and time sensitive, prednisolone drops. Express took more than 11 days to process it. I'm still waiting. Infection worsens. As of 6 July no eye medication. 92549. Criminally negligent.

All military benefits have been taken over by private contractors. Cigna bought Express Scripts and it’s all been downhill since then. I have only a few prescriptions but I now pay over $600/month out of pocket. Pharmaceutical companies have jacked up prices and congress won’t help. I can’t afford my meds anymore! We veterans were suckers to sign up to serve. We got low pay but were promised great benefits. Now they’re going away as billionaires get tax cuts and great support. E-S didn’t care! “Our contracts have changed.” The phone reps and supervisors could not have cared less.

This place is frustrating! I was told by the customer service that I will get my medication deliver without constantly calling them to remind them I needed my medication. I waited and waited until I had two tablets left. When I called the 1-800 number they ordered my prescription it will take June 28th delivery. I asked for same day or 2nd day delivery but they didn’t do that. I was told the order will be delivered on 23 rd or 24th of June. I had to get emergency supply from my doctor. He called to Walgreen but the prescription was going to be ready 6th of August. I called back to see any more loop holes I have to go through. I needed an override telephone number to get my emergency supply from Walgreen. I wrote a compliant letter to customer service and I did get a reply back within two days. No one day or 2nd day delivery but she found a Walgreen pharmacy who had my medication. I would get my order in 7 to 10 days. It was shipped off 21 st of June. I was able to get my emergency supply from Walgreen finally. It appears the left hand doesn’t know what the right hand is doing. Your dealing with joined to the hip government agency and they don’t care. I had to break up 2 tablets to make four doses. If I don’t have the medication I will go into terrible withdraws. It appears Express Script doesn’t care your health is in jeopardy. Their too big to care about your needs. I would even pay for same day or 2nd day delivery. I decided to use a civilian pharmacy from now on. They seem more organized to serve the customer needs.