Express ScriptsReviews of expressscripts.com

How can a company call themselves Express scripts when it takes them over 2 weeks to get a prescription delivered to you. When you're in the military you basically get harassed to use Express scripts every time a prescription goes through a normal pharmacy, but now that I have switched over I wish I never did. This place is a joke it is so mismanaged I have no idea how they even keep in business. While the people on the phone are very nice it seems that there is no standard for quality care at Express Scripts. I have been trying to get a prescription filled for over a month now, and when something is out of stock they cancel your order. So you have to continue to call back and have them check on the availability of all pharmacy items. They never reach out to the provider; you always have to serve as the middle person to get anything taken care of.

Prior to this my experience with them was great. With my last refills whoever packaged them forgot my thyroid meds... So I called to have them replace it and was told some excuse due to DOD policy - they'd need my provider to call in another prescription. This was done yet they were filling the order for generic which I don't use. So I call once more and this time I'm told "We're sorry, we will replace the initial order". So the clowns I spoke to on my first call were simply lazy and giving me BS excuses on why they can't do a thing. Seven days later DHL has just received the package; they knew their mistake had denied me medication for which I am on for life and then, when they did replace it and ship it, they sat on it for another week before getting it off to DHL. Given how all this went it's probably a safe guess to assume that they are having this refill shipped ground now as well. Now my thyroid levels are all off. This all stems from one individual lacking attention to detail when filling orders and the others at the call center being both incompetent as well as lazy.

We've been with Express scripts going on 5 year's. This will be our last. They changed and not for the better when Cigna acquired them... Their profit is their first focus Customer service their not. I called them yesterday afternoon about their refusal to accept a new prescription that the doctor ordered. They gave an alternate that they accepted. I was transferred 4 times. That last person said it wasn't covered in the plan. Yet we have the highest plan they offer... I wanted to know the reason for refusing the original order. No one could say. I firmly believe it's the price. AFTERALL, their bottom line is their main focus...

I was prompted to set up a delivery for medication, and I informed Express Scripts, known to me as Accredo, that I needed to know how much it was going to cost before I consented to the shipment. I was told an estimate of $1,908 and that it could be adjusted once my insurance, Regence, was contacted, and the copay amount confirmed. We set up a tentative shipment date of March 8, 2023, reassured that I could cancel. The medication arrived at my doctor's office, The Portland Clinic, on February 28, 2023, unknown to me until they called to set up an appointment for injection. I refused as I was never told how much I would owe if I went forward with the injection. I attempted to call Regence myself for an estimate but they were not able to give me one without a Diagnosis Code, Procedure Code, Provider Name, an A J Code, and whether it was considered a therapeutic injection. No one was able to provide me with this information. Sometime after June 6, 2023, I received a bill from Express Scripts for $1,563.32. After countless communication between myself and Express Scripts, The Portland Clinic, and Regence, Express Scripts found me not at fault for the amount owed on July 31, 2023: saying that the employee I spoke with should not have said that the amount due could be adjusted after it was shipped, because once it is shipped, an invoice is created, the claim was sent to the insurance company, so the amount quoted to me would be my copay and I would be responsible, but failed to let me know, only continued to send me bills and ask for payment every time I called. As of September 8, 2023 I cannot get a turnaround time for when the amount will be charged off, and I keep receiving bills in the mail.

It roughly took 2 weeks to get the medicine delivered, for multiple orders recently. Express Scripts is not express at all!

I have had an ongoing Rx through express scripts for over 20 years when suddenly they stop carrying it. They say it is a short term med and they need to carry meds that are for everyday use...Really? 4 times a day for over 20 years and suddenly I can't get it. Another med I needed they will not carry because it has limited uses. They used to be a good place to deal with, and living 50 miles from the nearest military base very convenient. However, if I can't get my pain meds or my complete list of meds from them why use them at all? Some of what they now charge me 12 bucks for I can get for 3 bucks at the pharmacy. Since they are no longer convenient it may be time to swap...

It tskes them forever to send prescriptions. If something is out of stock they force you to keep calling back to check if it is in rather than sending it when available. They are completely incompetent and don't seemto understand the nature of their business

If you are ever considering using Express Scripts, think twice. They suddenly charged my card a large unauthorized amount of money. When I contacted them, over the course of several hours of being on hold, hung up on, and transferred around from one incompetent person to another, I was given numerous different bull excuses for the charges. In the end, they simply insisted I had authorized the charges. When I asked for proof, they told me no - that if I wanted proof I need to get a court order. Prior to that experience, they randomly canceled a prescription I had been on for years. I had to spend hours dealing with their robotic system and impotent employees to even find out that they didn't actually know why this happened. Eventually I had to get my doctor to call it in again, at which point they more than doubled the price of the medicine. I have also been without medication for weeks at a time because it takes so long for them to process and ship orders. Truly horrible company. Give your money to someone else.