Express ScriptsReviews of expressscripts.com

Express/Cigna aggressively promotes itself as the low cost provider to military tricare users which is not true. I have irrefutable evidence of that which i have provided to DHA military IG and House Armed Services Committee which have done nothing. For military Tricare users - just go your down- the- street pharmacy they are far cheaper.

I spend hours and hours of my life on the phone with this company just trying to sort out medications for me and my daughter. Every month or so there is a problem and we have gaps in our medication. I am only grateful that we are not taking some life-saving medications or we might not be here right now. To be fair, the representatives are usually nice and it's not their fault. To a certain extent, it might not even be completely the company's fault. Whoever thought it was a good idea to force people to go from their local pharmacies (I have 4 within a 3-minute's walk) to some far away huge mail order company, with all of the beaurocratic problems and delays with the mail? It's profits before people once again. The consumer always comes last.

My Prescription company (WellCare) just switched from CVS Caremark to Express Script. CVS was great, Express Script is one of the worst companies I have ever tried to deal with. I say tried to deal with because you can't talk to anyone. When I called, their voice computer told me there was a 50 minute wait leave a number and they will call me back, they did in about 50 minutes. I told the agent what my problem was, she told me she couldn't handle that and that it needed to go to my team. I didn't know I had a team! She said she would transfer me. She put me on hold for 5 minutes then came on and told me there would be about a 10 minute wait. 2 hours and 15 minutes later I hung up. I am now over 3 hours trying to resolve my issue. It still has not been resolved. They tell you to go online and do it. Online you can order med's (money for them) but can't really do much else. I guess the one employee they have is overwhelmed.

Too bad you have to give them at least one star. Customer service is the worst I have encountered in years. I spent over 1hour and 25 minutes being transferred from Wellcare to ExpressScripts for a simple question about a prescription. The last lady I spoke to would not even give me her name as she said, "she didn't want her name written down on a piece of paper"! The rudeness was incomprehensible. The entire experience with them was horrible and I will try to get the prescription portion of my insurance with medicare changed to CVS CAREMARK who has always been so much more helpful.

Incompetence, false truths, inability to communicate and process medication. I have had a medication in a “stopped” status with Express Scripts since 9/29. The only way for the medication to be filled is if I call in to check availability and then request the prescription to be filled. I have called every 3 days since 9/29. On 12/6 the medication was available. I was passed to a “resolution” team and advised that my meds were being escalated for processing and I would be receiving them on 1-2 business days! Hurray! The prescription showed as “processing” for 4 days. On 12/10, I received an email and Tex that that my prescription was “stopped” due to the medication being unavailable… I called immediately only to be told that while they were processing my order (on 12/10) they ran out… “they ran out”… of medication I was told I would receive on 1-2 days on the 6th. I requested a supervisor, I spoke to one who told me “you are probably going to have to work with a smaller pharmacy to get this” and “I have the same issue getting these types of meds”… #1) my insurance requires I go through express scripts, #2) I don’t really care what issues the supervisor has… The supervisor also advised that the customer service agent has no idea what the fulfillment team ACTUALLy HAS ON HAND. So they can tell 100 people that they will get a medication and only have enough for 10. So even if I continue to call in every day and start this process over, there is NEVER a guarantee I will receive medication. EVER. How can this business run this way? Total JOKE.

Horrible communication, make you go for months without medication. Every single month is so incredibly stressful because there are always different issues. They have broken processes and systems, and customer support is never able to help ID the problem. I spend hours on the phone with them each month. I just want my medication delivered every 30 days- the literal purpose of this company. Not that hard. Communicate with customers when there is a problem. Send updates. Provide accurate dates. Don’t start processing 7 days before refill when it takes you 23 days to process and ship! It’s not rocket science guys.

I requested prior authorization for a med. The 1st time I called, the CSR said Express Scripts will fax a form to my doctor's office the same day but doctor's nurse never received the fax. 2~3 days later, I called to follow up, another CSR says she will call my doctor's office the same day right after my call but again, no phone calls or messages. The nurse says she tried to enter information online as ES instructed but the online submission was so difficult and kept giving errors. The need for the med is time sensitive so I 100% trust my nurse's diligence. Any way, the CSRs just lied every time and didn't do what they promised to do. The online status still says it is only on step 1.

My encounters with Express Scripts have been incredibly disappointing. I’ve mostly turned to GoodRx instead due to the prolonged wait times—often a month or more—for approval. Express Scripts tends to contest prescriptions vehemently, creating hurdles for doctors and pharmacies by demanding detailed justifications for medications. My doctor has found it impossble to collaborate with them and strongly suggested seeking alternative prescription coverage through my company. Dealing with Express Scripts has been a distressing ordeal, leading me to give up on any hope of a smoother experience.