Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
905 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At EmotionalSupportAnimal.com, we know how animals can profoundly impact people’s mental health. Our goal is to help anyone living with a mental or emotional disability find comfort and support through a service dog or emotional support animal and learn how their relationship with their support animal can help them live a healthier, more independent, and happier life.The mental health crisis in the United States has reached alarming levels; in fact, more than 1 in 5 Americans live with a mental illness, and around 16% of Americans are on mental health medications, many of which come with dangerous side effects, may not be covered by insurance, and often don’t improve related issues like loneliness or a lack of purpose.Emotional support animals and psychiatric service dogs have scientifically proven benefits on mental health and general wellness for both adults and children. Adding a support animal to a mental health treatment plan can help reduce reliance on medications, may be more affordable than other treatment options, and can provide companionship and motivation. Plus, ESAs and service dogs are legally required to be able to live with you in nearly all long-term rental housing options, including most apartments and college dorms.
Emotionalsupportanimal (emotionalsupportanimal.com) has 905 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
905 approved reviews, newest moderated first
Shana was so greatt!!!! Helped me through the whole process
By Enrico B.
Response from Emotionalsupportanimal· Dec 4, 2025
Hi Enrico, We love the enthusiasm — and we agree! Shana makes everything smoother and kinder. Thank you for choosing ESA!
She helped my daughter with diesel very will explain everything great n everything was understood i appreciate all priscilla help with making diesel my daughter emotional support Aminal
By Briannah O.
Response from Emotionalsupportanimal· Dec 4, 2025
Hi Briannah, We’re honored to have helped your daughter and Diesel through this process. Thank you for sharing your experience — we’re always here for your family.
Priscilla was super friendly and made the process easier!
By Paige H.
Response from Emotionalsupportanimal· Dec 4, 2025
Hi Paige, Thank you for the sweet review! We’re happy Priscilla made everything easier for you. Welcome to the ESA family!
dorthy was super helpful and very kind! this was a pretty quick process and i’m happy i used this website!
By Sydney
Response from Emotionalsupportanimal· Dec 4, 2025
Hi Sydney, We love hearing this! Dorothy is such a kind soul, and we’re thrilled she made the experience quick and positive for you.
I would highly recommend Emotional Support Animal! Melie did a great job on explaining to me how the process works regarding housing and traveling for my dog and offered me a gold package (esa letter, registration, harness, and lots more) since I was eligible due to being a disabled veteran with mental health conditions. Definitely want to thank her for making my experience so enjoyable!
By Harold L.
Response from Emotionalsupportanimal· Dec 4, 2025
Hi Harold, Thank you for your service, and thank you for trusting us with something so meaningful. Melie loved assisting you and making sure you had everything you needed. We’re honored to support you and your dog in any way we can.
Priscilla was very helpful, kind and patient! She answered all of my questions and requests. :)
By Grace
Response from Emotionalsupportanimal· Dec 4, 2025
Hi Grace, That’s wonderful to hear — kindness and patience are what we strive for. Thank you for letting us be part of your ESA process!
Melie and Jennifer were amazing at helping me through the process of getting my dog ESA certified. I appreciate their excellent help and kindness.
By Karina G.
Response from Emotionalsupportanimal· Dec 4, 2025
Hi Karina, We’re thrilled Melie and Jennifer made everything smooth and stress-free. Thank you for trusting us with your ESA journey!
Melie was extremely sweet and professional and she made a connection with me in regards to what we have in common. Just over all extremely happy with the customer service.
By tabitha H.
Response from Emotionalsupportanimal· Dec 4, 2025
Hi Tabitha, Thank you so much! Melie has a special way of connecting with people, and she’ll be so thankful for your kind words. We’re glad you had such a positive experience!
