Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
905 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At EmotionalSupportAnimal.com, we know how animals can profoundly impact people’s mental health. Our goal is to help anyone living with a mental or emotional disability find comfort and support through a service dog or emotional support animal and learn how their relationship with their support animal can help them live a healthier, more independent, and happier life.The mental health crisis in the United States has reached alarming levels; in fact, more than 1 in 5 Americans live with a mental illness, and around 16% of Americans are on mental health medications, many of which come with dangerous side effects, may not be covered by insurance, and often don’t improve related issues like loneliness or a lack of purpose.Emotional support animals and psychiatric service dogs have scientifically proven benefits on mental health and general wellness for both adults and children. Adding a support animal to a mental health treatment plan can help reduce reliance on medications, may be more affordable than other treatment options, and can provide companionship and motivation. Plus, ESAs and service dogs are legally required to be able to live with you in nearly all long-term rental housing options, including most apartments and college dorms.
Emotionalsupportanimal (emotionalsupportanimal.com) has 905 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
905 approved reviews, newest moderated first
Shana was extremely kind and helpful when helping me schedule a consultation as I was having an issue online. She took care of it and explained everything in helpful detail
By Renee L.
Response from Emotionalsupportanimal· Dec 4, 2025
Hi Renee, We’re delighted to hear Shana made your consultation easy and clear. Thank you for letting us be part of your ESA journey!
Lakendra was very sweet and helpful explained everything i needed to understand this process.
By Marissa M.
Response from Emotionalsupportanimal· Dec 4, 2025
Hi Marissa, Thank you for your lovely review! We’re happy Lakendra made everything simple and understandable. We appreciate you choosing ESA. 💛
Thank you so much to Priscilla she helped me so much today and was so calm and patient with me!! I appreciate all the support!!!
By Makhia F.
Response from Emotionalsupportanimal· Dec 4, 2025
Hi Makhia, Priscilla will be so grateful to hear this! She truly cares about making every step peaceful and manageable. Thank you for sharing your experience with us.
I talked to the sweetest lady earlier and her name was Shana. She explained everything out thoroughly and even stayed on the phone to just chat with me while I was in a little crisis. She was honestly the best. She answered every question I had and did not make me feel like I was being a burden!
By Victoria R.
Response from Emotionalsupportanimal· Dec 4, 2025
Hi Victoria, Your message touched our entire team. Shana is incredible at offering support with both clarity and genuine kindness. We’re so glad she could be there for you when you needed it. You’re never a burden — ever.
Priscilla was absolutely amazing in helping me out today, she made everything very easy to understand and explained anything I had questions about in great detail. Thank you Priscilla!
By Maya B.
Response from Emotionalsupportanimal· Dec 4, 2025
Hi Maya, Huge thanks for your kind words! Priscilla takes pride in breaking everything down with care. We’re grateful you chose us and thrilled we could help.
Pricilla She was great helped me with getting me all set up and took the time to explain things
By Consumer
Response from Emotionalsupportanimal· Dec 4, 2025
Hi there, We’re so glad Priscilla made the process smooth and easy to follow. Thank you for taking the time to leave a review — we appreciate you!
I had a lovely time speaking with my representative, she took matters slow so that I could understand what was being said. And was also patient with my responses. 10/10
By Gary S. I.
Response from Emotionalsupportanimal· Dec 4, 2025
Hi Gary, Thank you so much! Patience and clarity are core to our service, and we're happy to hear you felt supported every step of the way.
She helped me with everything and more with compassion and courtesy. Thank you again
By Kevin F.
Response from Emotionalsupportanimal· Dec 4, 2025
Hi Kevin, We’re grateful for your kind words! Our team strives to provide guidance with heart, and it means so much that you felt that. Thank you for trusting us!
