Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
905 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At EmotionalSupportAnimal.com, we know how animals can profoundly impact people’s mental health. Our goal is to help anyone living with a mental or emotional disability find comfort and support through a service dog or emotional support animal and learn how their relationship with their support animal can help them live a healthier, more independent, and happier life.The mental health crisis in the United States has reached alarming levels; in fact, more than 1 in 5 Americans live with a mental illness, and around 16% of Americans are on mental health medications, many of which come with dangerous side effects, may not be covered by insurance, and often don’t improve related issues like loneliness or a lack of purpose.Emotional support animals and psychiatric service dogs have scientifically proven benefits on mental health and general wellness for both adults and children. Adding a support animal to a mental health treatment plan can help reduce reliance on medications, may be more affordable than other treatment options, and can provide companionship and motivation. Plus, ESAs and service dogs are legally required to be able to live with you in nearly all long-term rental housing options, including most apartments and college dorms.
Emotionalsupportanimal (emotionalsupportanimal.com) has 905 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
905 approved reviews, newest moderated first
Prisscilla was great with all my questions got me set up with my account and registered was very helpful with all my questions
By Steven S.
Response from Emotionalsupportanimal· Dec 4, 2025
Hi Steven, We love hearing this! Priscilla is a gem, and we’re glad she got everything set up smoothly for you. Thanks for being part of the ESA family!
Jennifer did a great job walking me through the details and benefits of registering my babies as emotional support animals! The call was very personable and it didn’t feel like I was talking to a robot, like most customer service calls. Thank you Jennifer!
By Ava S.
Response from Emotionalsupportanimal· Dec 4, 2025
Hi Ava, This is exactly how we want every call to feel — human, warm, and helpful. We’ll make sure Jennifer hears your shout-out! Thanks so much for trusting us with your ESA process.
Shana was very nice and explained the process in a very understandable way. She was very patient with me and explained other services they provided.
By Dora L.
Response from Emotionalsupportanimal· Dec 4, 2025
Hi Dora, We’re so glad Shana made everything clear and easy to follow. She has a real gift for walking people through each step with kindness. Thank you for taking the time to share!
Shes was very sweet and helped us through the process.
By Renateh N.
Response from Emotionalsupportanimal· Dec 4, 2025
Hi Renateh, Thank you for the sweet review! We’re so happy the experience felt supportive and easy. We appreciate you choosing us!
Melie was supper helpful with making this process supper easy and making me feel comfortable. She talked very well and makes you feel like you are talking in a safe space. Me and my cat Smokey G are very appreciative of her for helping us.
By Ariana F.
Response from Emotionalsupportanimal· Dec 4, 2025
Hi Ariana, We’re sending a big virtual hug to you and Smokey G! 🐾 Melie loved helping you two get everything sorted. Thank you for trusting us with your ESA journey — we’re always here to support you both.
Shana was so kind, helpful, and supportive! Not only was the process easy, but was enjoyable because of her! Shout out also to Jennifer, who is also kind!
By Quinnie
Response from Emotionalsupportanimal· Dec 4, 2025
Hi Quinnie, Double shout-outs accepted! We adore hearing when our team makes the process enjoyable. Thank you for the love — we’re grateful to be part of your ESA experience!
Priscilla was amazing. She helped me understand the process and what I needed to do to get my cats registered. Thank you
By Jade D.
Response from Emotionalsupportanimal· Dec 4, 2025
Hi Jade, We’re so happy Priscilla made the process clear and stress-free. Your cats are lucky to have such a dedicated human! Thanks for sharing your experience.
Lakendra was AMAZING! I would give her 100 stars if I could. She was very patient and relatable. She answered every concern with grace and expertise. I enjoyed her assistance. She deserves a raise!
By Amari B.
Response from Emotionalsupportanimal· Dec 4, 2025
Hi Amari, We felt the enthusiasm through the screen — and we agree, Lakendra is truly exceptional! Thank you for the glowing review and for trusting us with your ESA needs.
