Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
905 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At EmotionalSupportAnimal.com, we know how animals can profoundly impact people’s mental health. Our goal is to help anyone living with a mental or emotional disability find comfort and support through a service dog or emotional support animal and learn how their relationship with their support animal can help them live a healthier, more independent, and happier life.The mental health crisis in the United States has reached alarming levels; in fact, more than 1 in 5 Americans live with a mental illness, and around 16% of Americans are on mental health medications, many of which come with dangerous side effects, may not be covered by insurance, and often don’t improve related issues like loneliness or a lack of purpose.Emotional support animals and psychiatric service dogs have scientifically proven benefits on mental health and general wellness for both adults and children. Adding a support animal to a mental health treatment plan can help reduce reliance on medications, may be more affordable than other treatment options, and can provide companionship and motivation. Plus, ESAs and service dogs are legally required to be able to live with you in nearly all long-term rental housing options, including most apartments and college dorms.
Emotionalsupportanimal (emotionalsupportanimal.com) has 905 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
905 approved reviews, newest moderated first
Shana was very great very helpful and amazing communication I do get a lot of anxiety so she was patient with me
By Camila Del T.
Response from Emotionalsupportanimal· Dec 4, 2025
Thank you, Camila! We’re glad Shana’s patience and communication helped ease your anxiety. We’re here whenever you need us!
Shana was very helpful in guiding me through this process and assuring me I’d have exactly what I needed to move housing with my breed-restricted dog. She made me feel comfortable moving forward as I’d have one less thing to worry about!
By Lily Z.
Response from Emotionalsupportanimal· Dec 4, 2025
Thank you, Lily! We’re thrilled Shana helped you feel confident and supported, especially with your breed-restricted pup. You deserve peace of mind during your move!
Jennifer was very courteous and understanding,and helpful with the whole process of going through the application process.
By Timothy M.
Response from Emotionalsupportanimal· Dec 4, 2025
Thank you, Timothy! We’re happy Jennifer was courteous, understanding, and helpful throughout the application. We appreciate your feedback!
Jennifer was extremely helpful with me and answered all my questions and concerns
By Aryanna P.
Response from Emotionalsupportanimal· Dec 4, 2025
Thank you, Aryanna! We’re glad Jennifer was able to answer all your questions and concerns. We’re always here to help!
The lady that helped me on the phone was amazing a super sweet! Great experience
By Meraza M.
Response from Emotionalsupportanimal· Dec 4, 2025
Thank you, Meraza! We’re so glad you had an amazing experience and felt supported on the call. We appreciate you sharing!
Melie talked to me today and helped out so much! Thank you guys for making this process easy !
By Kendall F.
Response from Emotionalsupportanimal· Dec 4, 2025
Thank you, Kendall! We’re thrilled Melie made everything easy and helpful. Please reach out anytime you need support!
Melie was very kind and helpful with helping me through this whole process.
By Cynthea G.
Response from Emotionalsupportanimal· Dec 4, 2025
Thank you, Cynthea! We’re so glad Melie helped guide you through everything with kindness. We appreciate your review!
Very quick and easy. Respectful and easy to talk to.
By Hannah
Response from Emotionalsupportanimal· Dec 4, 2025
Thank you, Hannah! We’re happy your experience was quick, easy, and respectful. Let us know if you need anything else!
