Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
905 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At EmotionalSupportAnimal.com, we know how animals can profoundly impact people’s mental health. Our goal is to help anyone living with a mental or emotional disability find comfort and support through a service dog or emotional support animal and learn how their relationship with their support animal can help them live a healthier, more independent, and happier life.The mental health crisis in the United States has reached alarming levels; in fact, more than 1 in 5 Americans live with a mental illness, and around 16% of Americans are on mental health medications, many of which come with dangerous side effects, may not be covered by insurance, and often don’t improve related issues like loneliness or a lack of purpose.Emotional support animals and psychiatric service dogs have scientifically proven benefits on mental health and general wellness for both adults and children. Adding a support animal to a mental health treatment plan can help reduce reliance on medications, may be more affordable than other treatment options, and can provide companionship and motivation. Plus, ESAs and service dogs are legally required to be able to live with you in nearly all long-term rental housing options, including most apartments and college dorms.
Emotionalsupportanimal (emotionalsupportanimal.com) has 905 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
905 approved reviews, newest moderated first
Brittany helped me through the process of getting what I need. She was very kind, easy to talk to, answered any questions I had, and made me feel comfortable throughout it all.
By Samantha G.
Response from Emotionalsupportanimal· Mar 26, 2026
Thank you so much, Samantha! We’re so glad Brittany was able to guide you through the process and make you feel comfortable every step of the way. We truly appreciate your kind words! – The EmotionalSupportAnimal.com Team 🐾💙
Shana was awesome! Answered all my questions, great attitude, and very well spoken.
By Nick N.
Response from Emotionalsupportanimal· Mar 23, 2026
Thank you so much, Nick! We’re glad to hear Shana was able to answer all your questions and provide such a great experience. We truly appreciate your kind words! Best regards, The EmotionalSupportAnimal.com Team 🐾💙
Brittany was very kind and patient as she informed me on the process of getting an Emotional Support Animal. She demonstrated the experience and knowledge required to answer all of my questions.
By Bishop K.
Response from Emotionalsupportanimal· Mar 22, 2026
Thank you so much for your kind words! We’re thrilled to hear that Brittany was able to provide such a positive experience. Her patience and expertise are exactly what we strive for, and we’re glad she could guide you through the ESA process with confidence. If you have any more questions down the road, we’re always here to help!
I found your representative, very informative, intelligent very easy to talk to explain everything step-by-step. I enjoyed the conversation. She worked with me. We worked together and everything turned out beautifully.
By dodie B.
Response from Emotionalsupportanimal· Mar 22, 2026
Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience. It’s wonderful to know that our representative was able to provide clear, step-by-step guidance and make the process both enjoyable and collaborative. We truly appreciate you taking the time to share your feedback, and we’re so glad everything turned out beautifully with US Service Animals!
Ms. Brittany with ESA.com is a amazing individual with good principles. I don't do phone conversations well and I was a lil scared, this young lady made me feel comfortable and calm and provided me with the best service an awesome start to my day! Also Bear is so handsome!
By Ivy
Response from Emotionalsupportanimal· Mar 21, 2026
Thank you so much for your kind words, Ivy! We’re so happy to hear Brittany made you feel comfortable and at ease—it means a lot, especially if phone calls aren’t your favorite. We’ll be sure to pass along your sweet comment about Bear too 🐾 We truly appreciate you sharing your experience! – The EmotionalSupportAnimal.com Team 💙🐾
I had an amazing experience. Brittany had all of the answers I needed and went above and beyond to help me with everything.
By Dazahnay R.
Response from Emotionalsupportanimal· Mar 21, 2026
Thank you so much, Dazahnay! We’re thrilled to hear you had an amazing experience and that Brittany went above and beyond to assist you. We truly appreciate your kind words! – The EmotionalSupportAnimal.com Team 🐾💙
Priscilla was seriously so sweet and understanding during my call. I was extremely anxious about getting my cat registered as an ESA however she made me feel so at ease and heard. She truly showed she cared about my struggles and wants. I was anxious at the start of the call then by the middle I felt like I was talking to a friend. I was so satisfied with her and this team
By Cheyenne D.
Response from Emotionalsupportanimal· Mar 21, 2026
Thank you so much for your kind words, Cheyenne! We’re so happy to hear that Priscilla was able to ease your anxiety and make you feel truly heard and supported. It means a lot to know you felt comfortable and cared for—like talking to a friend. We truly appreciate your trust in us and are so glad we could be there for you and your cat! – The EmotionalSupportAnimal.com Team 🐾💙
Went great! Was fast and kind!
By Ethan B.
Response from Emotionalsupportanimal· Mar 21, 2026
Thank you, Ethan! We’re glad to hear everything went great and that you had a fast and kind experience. We appreciate you taking the time to share! – The EmotionalSupportAnimal.com Team 🐾💙
