Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
905 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At EmotionalSupportAnimal.com, we know how animals can profoundly impact people’s mental health. Our goal is to help anyone living with a mental or emotional disability find comfort and support through a service dog or emotional support animal and learn how their relationship with their support animal can help them live a healthier, more independent, and happier life.The mental health crisis in the United States has reached alarming levels; in fact, more than 1 in 5 Americans live with a mental illness, and around 16% of Americans are on mental health medications, many of which come with dangerous side effects, may not be covered by insurance, and often don’t improve related issues like loneliness or a lack of purpose.Emotional support animals and psychiatric service dogs have scientifically proven benefits on mental health and general wellness for both adults and children. Adding a support animal to a mental health treatment plan can help reduce reliance on medications, may be more affordable than other treatment options, and can provide companionship and motivation. Plus, ESAs and service dogs are legally required to be able to live with you in nearly all long-term rental housing options, including most apartments and college dorms.
Emotionalsupportanimal (emotionalsupportanimal.com) has 905 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
905 approved reviews, newest moderated first
Pricilla was great to work with! Made everything very easy and explained the process very well!
By Alexis
Response from Emotionalsupportanimal· Mar 30, 2026
Thank you so much for your kind words! We’re thrilled to hear that Priscilla made the process smooth and easy to understand. She truly cares about providing a great experience, and your feedback means a lot. We appreciate your support at EmotionalSupportAnimal.com and look forward to working with you again!
I have a difficult time speaking with people but Brittany Hanes made the process clear and easy. Honestly, she was very friendly and I'm appreciative of that.
By Kevin G.
Response from Emotionalsupportanimal· Mar 30, 2026
Thank you for sharing your experience! We’re so glad Brittany Hanes was able to make the process clear, easy, and friendly, especially knowing it can be difficult to speak with people sometimes. We truly appreciate your kind words here at EmotionalSupportAnimal.com and are happy she could provide the support you needed.
I spoke to Brittany and she was so helpful answered all my questions and was full of excitement for me and my new pet!
By Bryanna H.
Response from Emotionalsupportanimal· Mar 30, 2026
Thank you so much for your kind words! We’re thrilled to hear that Brittany was so helpful, answered all your questions, and shared in your excitement about your new pet, that kind of support means a lot to us at EmotionalSupportAnimal.com. We’ll be sure to pass along your appreciation to her. Thanks again for sharing your experience!
Brittany was awesome she helped me get my cat as a emotional support animal and understood and was helpful when I was having a breakdown i really appreciate her and all she does
By Nickcole M.
Response from Emotionalsupportanimal· Mar 30, 2026
Thank you so much for sharing your experience with EmotionalSupportAnimal.com! We’re so glad Brittany was there for you when you needed support—she’ll be truly touched to hear how much her understanding and compassion meant during such a difficult moment. It’s wonderful to know she was able to help you through the process and be a calming, supportive presence. We really appreciate your kind words and your trust in us!
Brittany Hanes was super friendly, and very thorough with explaining all of the options available to me to get my ESA letter for my cat!
By Kenzie E.
Response from Emotionalsupportanimal· Mar 28, 2026
Thank you for your wonderful review! We’re so happy to hear that Brittany Hanes was friendly and thorough in helping you understand all your options. It means a lot to us that she made the process smooth while getting your ESA letter for your cat. We truly appreciate you sharing your experience! 🐾😊
Brittany Hanes was very nice and helpful walking me through this process.
By Heather J.
Response from Emotionalsupportanimal· Mar 28, 2026
Thank you for your kind feedback! We’re so glad to hear Brittany Hanes was able to guide you through the process and make it a positive experience. We truly appreciate you taking the time to share this! 😊
Brittany was so helpful getting my boys registered! She was very nice and upbeat. She made the experience fun and I truly appreciated her positivity and help!
By Autumn K.
Response from Emotionalsupportanimal· Mar 28, 2026
Thank you so much for your kind words! We’re thrilled to hear Brittany made the registration process such a positive and enjoyable experience for you and your boys. We’ll be sure to pass along your praise—she’ll love hearing this! 😊
Brittany was great!! Very helpful!
By Brittney B.
Response from Emotionalsupportanimal· Mar 26, 2026
Thank you so much, Brittney! We’re happy to hear Brittany was able to help and provide a great experience. We truly appreciate your feedback! – The EmotionalSupportAnimal.com Team 🐾💙
