Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
905 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At EmotionalSupportAnimal.com, we know how animals can profoundly impact people’s mental health. Our goal is to help anyone living with a mental or emotional disability find comfort and support through a service dog or emotional support animal and learn how their relationship with their support animal can help them live a healthier, more independent, and happier life.The mental health crisis in the United States has reached alarming levels; in fact, more than 1 in 5 Americans live with a mental illness, and around 16% of Americans are on mental health medications, many of which come with dangerous side effects, may not be covered by insurance, and often don’t improve related issues like loneliness or a lack of purpose.Emotional support animals and psychiatric service dogs have scientifically proven benefits on mental health and general wellness for both adults and children. Adding a support animal to a mental health treatment plan can help reduce reliance on medications, may be more affordable than other treatment options, and can provide companionship and motivation. Plus, ESAs and service dogs are legally required to be able to live with you in nearly all long-term rental housing options, including most apartments and college dorms.
Emotionalsupportanimal (emotionalsupportanimal.com) has 905 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
905 approved reviews, newest moderated first
Shana has great customer service, and made everything very easy to assist me by explaining and all of the great information, she is the best. Thank you Nichol
By nikki
Response from Emotionalsupportanimal· Mar 18, 2026
Thank you so much, Nichol! We’re thrilled to hear Shana made everything easy and provided such great support. We truly appreciate your kind words! Warm regards, The EmotionalSupportAnimal.com Team 🐾💙
Honestly, Mel, the lady who assisted me was incredible. They walked me through the entire process, made it super easy and straight up, called me within like a minute of submitting my application. They are super fast and care a lot. They understand that a lot of the time people can be taken advantage of by landlords and homeowners because of their pets, and it’s really nice to know that there are resources to make sure that can’t happen just because you need your little fur baby on the really, really hard days.
By brendan B.
Response from Emotionalsupportanimal· Mar 18, 2026
Thank you so much for your thoughtful review, Brendan! We’re thrilled to hear that Mel provided such incredible support and made the process quick and easy for you. It means a lot to know you felt cared for and understood—especially when it comes to protecting the bond you have with your pet. We’re honored to be a resource you can trust on those tough days. Warm regards, The EmotionalSupportAnimal.com Team 🐾💙
Priscilla was very understanding and helpful with my request and talked me through everything, she is a Rockstar. however my consultation was skipped by the MHP. i was supposed to receive a call between 4pm and 8pm march 17th, 2026 but haven't heard anything
By Matt
Response from Emotionalsupportanimal· Mar 17, 2026
Thank you so much for your kind words! We're thrilled to hear that Priscilla was able to provide such understanding and helpful support. She truly is a rockstar, and we’re lucky to have her on our team. We’ll be sure to share your feedback with her—she’ll really appreciate it!
Brittney helped me so much choosing my package has such great customer service made me feel comfortable about my situation with my pet :) I really appreciate the great service !
By Samantha O.
Response from Emotionalsupportanimal· Mar 17, 2026
Thank you so much, Samantha! We’re glad Brittney could make the process easy and comfortable for you. We truly appreciate your kind words! Best regards, The EmotionalSupportAnimal.com Team 🐾💙
I am very pleased with the service I have received and the prices are fair and reasonable.
By Casandra C.
Response from Emotionalsupportanimal· Mar 16, 2026
Thank you for your kind feedback, Casandra! We’re so happy to hear that you’re pleased with the service you received and found our pricing to be fair and reasonable. Providing helpful support and accessible options for our customers means a lot to us. We truly appreciate you taking the time to share your experience! – The EmotionalSupportAnimal.com Team 🐾💙
Brittany Hanes Very friendly and informative. gave me all the information i needed and made the process easy and welcoming.
By Gabriel
Response from Emotionalsupportanimal· Mar 15, 2026
Thank you for your kind review, Gabriel! We’re so glad to hear that Brittany Hanes was friendly, informative, and able to make the process easy and welcoming for you. Providing clear guidance and a positive experience is always our goal. We truly appreciate you taking the time to share your feedback! 😊 Warm regards, EmotionalSupportAnimal.com Team
Brittany Hanes was very helpful and understanding when it came to my mom's need about this program and her dog. My mom feels more at ease now that Ringo is a service dog for when it comes to her emotional support as well. Brittany Hanes i thank you again, this has made mom's day ❤️
By Buck A.
Response from Emotionalsupportanimal· Mar 15, 2026
Thank you so much for sharing this wonderful feedback! We’re so glad to hear that Brittany Hanes was helpful and understanding while assisting with your mom’s needs. It means a lot to us that your mom now feels more at ease having Ringo by her side for emotional support. Stories like this truly make our day. We’ll be sure to pass along your kind words to Brittany! ❤️ Best regards, EmotionalSupportAnimal.com Team
Brittany Hanes was very helpful and wonderful to talk to. Made this process much more clear
By W.E. D.
Response from Emotionalsupportanimal· Mar 14, 2026
Thank you for your kind words! We're so glad to hear that Brittany Hanes was helpful and wonderful to speak with. Making the process clear and comfortable for our clients is very important to us, and we're happy she was able to provide that support. We truly appreciate you taking the time to share your experience with EmotionalSupportAnimal.com!
