Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
905 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At EmotionalSupportAnimal.com, we know how animals can profoundly impact people’s mental health. Our goal is to help anyone living with a mental or emotional disability find comfort and support through a service dog or emotional support animal and learn how their relationship with their support animal can help them live a healthier, more independent, and happier life.The mental health crisis in the United States has reached alarming levels; in fact, more than 1 in 5 Americans live with a mental illness, and around 16% of Americans are on mental health medications, many of which come with dangerous side effects, may not be covered by insurance, and often don’t improve related issues like loneliness or a lack of purpose.Emotional support animals and psychiatric service dogs have scientifically proven benefits on mental health and general wellness for both adults and children. Adding a support animal to a mental health treatment plan can help reduce reliance on medications, may be more affordable than other treatment options, and can provide companionship and motivation. Plus, ESAs and service dogs are legally required to be able to live with you in nearly all long-term rental housing options, including most apartments and college dorms.
Emotionalsupportanimal (emotionalsupportanimal.com) has 905 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
905 approved reviews, newest moderated first
Brittany Hanes made the transaction very easy and answered all my questions.
By Scott K.
Response from Emotionalsupportanimal· May 22, 2026
Thank you so much for your kind words! We’re thrilled to hear Brittany Hanes made the process easy and took the time to answer all your questions. We truly appreciate your feedback and are grateful for the opportunity to assist you!
Brittany Hanes was extremely helpful throughout the whole process. She helped me get my ESA appointment scheduled quickly, explained everything clearly, and even helped lower the cost for me. She also let me know I could use Klarna to split up the payment, which honestly made it possible for me to book my appointment the same day instead of waiting. Super professional, responsive, and understanding. Really appreciate all the help and support.
By Johnny S.
Response from Emotionalsupportanimal· May 20, 2026
Thank you so much for your kind words, Johnny! We’re so happy to hear that Brittany was able to make the process smooth, clear, and accessible for you. She truly cares about helping our clients feel supported every step of the way, and we’ll be sure to share your thoughtful feedback with her. We really appreciate you trusting us to assist you with your ESA journey! 💙 Warmly, The EmotionalSupportAnimal.com Team
Great service, very personable and friendly. Brittany Hanes
By Ola M.
Response from Emotionalsupportanimal· May 20, 2026
Thank you so much for your kind words, Brittany! We truly appreciate your feedback and are so glad you had a great experience with our team. Providing friendly, personable service is always our goal. Thank you again for your support!
I think Priscilla was awesome she really made us feel cared for I just really appreciate you guys thank you
By Sherry H.
Response from Emotionalsupportanimal· May 19, 2026
Thank you so much for your sweet review, Sherry! We’re so happy to hear that Priscilla made you feel genuinely cared for throughout the process. Your kind words truly mean a lot to our team, and we’re grateful for the opportunity to support you. Warmly, The EmotionalSupportAnimal.com Team
Brittany Hanes was great for me today, made the process smooth and was so very understanding of the purpose of having a esa approved pet or pets!
By Marcy
Response from Emotionalsupportanimal· May 18, 2026
Thank you so much for your kind words, Marcy! We’re so happy to hear Brittany made the process smooth and showed such understanding and compassion for the importance of having your ESA pet(s). We truly appreciate you taking the time to share your experience, and we’re grateful we could support you through the process. Warmly, The EmotionalSupportAnimal.com Team
Brittany was so sweet and understandable and extremely helpful.
By Linda
Response from Emotionalsupportanimal· May 17, 2026
Thank you so much for your kind words! We’re so happy to hear Brittany was sweet, understanding, and extremely helpful throughout your experience. We truly appreciate you taking the time to share your feedback!
Shana was a greta help. Very friendly and Helpful. Pleasure speaking with her.
By Lexi C.
Response from Emotionalsupportanimal· May 17, 2026
Thank you so much for your kind words! We’re thrilled to hear that Shana was such a great help and that you enjoyed speaking with her. Providing friendly and helpful service is what we strive for, and we’ll be sure to share your feedback with her. We truly appreciate your support! 😊
Priscilla was very friendly and informative throughout the whole call, it was a very easy call!
By TJ P.
Response from Emotionalsupportanimal· May 17, 2026
Thank you so much for your wonderful feedback! We’re so happy to hear that Priscilla was friendly, informative, and made the process easy for you. We’ll be sure to pass along your kind words to her. We truly appreciate your support! 😊
