Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
905 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At EmotionalSupportAnimal.com, we know how animals can profoundly impact people’s mental health. Our goal is to help anyone living with a mental or emotional disability find comfort and support through a service dog or emotional support animal and learn how their relationship with their support animal can help them live a healthier, more independent, and happier life.The mental health crisis in the United States has reached alarming levels; in fact, more than 1 in 5 Americans live with a mental illness, and around 16% of Americans are on mental health medications, many of which come with dangerous side effects, may not be covered by insurance, and often don’t improve related issues like loneliness or a lack of purpose.Emotional support animals and psychiatric service dogs have scientifically proven benefits on mental health and general wellness for both adults and children. Adding a support animal to a mental health treatment plan can help reduce reliance on medications, may be more affordable than other treatment options, and can provide companionship and motivation. Plus, ESAs and service dogs are legally required to be able to live with you in nearly all long-term rental housing options, including most apartments and college dorms.
Emotionalsupportanimal (emotionalsupportanimal.com) has 905 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
905 approved reviews, newest moderated first
Helped me so much. Very easy process. Vanessa helped me greatly.
By Lilleane H.
Response from Emotionalsupportanimal· May 27, 2026
Thank you so much for your feedback! We’re so glad to hear the process was easy and that Vanessa was able to help you every step of the way. We truly appreciate your kind words and are happy we could provide a positive experience for you!
Priscilla was so kind and helpful! I asked lots of questions and she was very informative. Great customer service!
By Jessie D.
Response from Emotionalsupportanimal· May 27, 2026
Thank you for your kind words! We’re so happy to hear Priscilla was able to answer all your questions and provide such helpful support. Delivering caring and informative customer service is very important to us, and we’ll make sure she sees your feedback. We truly appreciate your support!
Priscilla called me so quickly while I was finishing my application that was amazing. She was such a caring calm person who listened so well to what I needed. Forever grateful for her care and easy explanation to everything.
By Stacey M.
Response from Emotionalsupportanimal· May 27, 2026
Thank you so much for sharing your experience! We’re thrilled to hear that Priscilla reached out so quickly and provided such caring and attentive support while you were completing your application. Her calm nature, compassion, and ability to clearly explain everything are qualities we truly value in our team. We’ll be sure to pass along your kind words to Priscilla — she’ll be so grateful to hear them. Thank you again for your trust and support!
Priscilla was helpful and explained the information and process well
By Kim
Response from Emotionalsupportanimal· May 26, 2026
Thank you for your review, Kim! We’re so happy to hear that Priscilla was helpful and took the time to clearly explain the process and information for you. Providing a supportive and easy experience is always our goal. We truly appreciate you choosing EmotionalSupportAnimal.com! Warm regards, The EmotionalSupportAnimal.com Team
I was surprised of how quickly this company called me. I was doing the payment when they called. Priscilla Coll was really nice and a pleasure to talk to. She answered my questions and helped me feel better about this process.
By Victoria
Response from Emotionalsupportanimal· May 26, 2026
Thank you so much for your kind words, Victoria! We’re so glad Priscilla was able to make you feel more comfortable and supported throughout the process. She truly cares about taking the time to answer questions and provide reassurance every step of the way. We appreciate you trusting EmotionalSupportAnimal.com and are grateful you shared your experience with us! Warmly, The EmotionalSupportAnimal.com Team
Priscilla was amazing! She was very clear and supportive throughout this process. My fur babies mean everything to me and i was having challenges moving and having them come with me. She walked me through the process and had all the patience with me. You rock Priscilla!
By Raenelle
Response from Emotionalsupportanimal· May 24, 2026
Thank you so much for sharing your experience! We’re so glad Priscilla was able to support you during such an important and emotional time. We completely understand how much your fur babies mean to you, and it’s wonderful to hear she made the process clear, smooth, and reassuring every step of the way. We’ll be sure to pass along your kind words to her — she’ll be thrilled to hear them. Thank you again for your trust and support!
Priscilla did amazing job explaining everything in full detail and helping me get a good deal was very important I recommend anyone that’s looking for a good emotional support program too ask for Priscilla At emotional support animals. She did an amazing job for me. Thanks again.
By Tarra
Response from Emotionalsupportanimal· May 24, 2026
Thank you so much for your thoughtful review! We’re so happy to hear Priscilla took the time to explain everything clearly and help you find the best option for your needs. Providing compassionate and detailed support is very important to us, and we’re glad she made such a positive impact on your experience. We truly appreciate your recommendation and your kind words. Thanks again for sharing your experience!
Priscilla was extremely helpful and kind! She walked me through the steps and took the time to connect with me emotionally. She eased my anxiety for getting an ESA letter for housing and made the process easier than expected while explaining everything thoroughly and thoughtfully.
By Kaitlyn “Gray” B.
Response from Emotionalsupportanimal· May 23, 2026
Thank you so much for sharing your experience, Kaitlyn! We’re so happy to hear that Priscilla was able to provide the kindness, support, and reassurance you needed throughout the process. Helping our clients feel comfortable, understood, and less anxious is incredibly important to us, and we’re grateful you trusted us to assist you with your ESA letter for housing. We truly appreciate your thoughtful words! Warmly, The EmotionalSupportAnimal.com Team
