Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
905 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At EmotionalSupportAnimal.com, we know how animals can profoundly impact people’s mental health. Our goal is to help anyone living with a mental or emotional disability find comfort and support through a service dog or emotional support animal and learn how their relationship with their support animal can help them live a healthier, more independent, and happier life.The mental health crisis in the United States has reached alarming levels; in fact, more than 1 in 5 Americans live with a mental illness, and around 16% of Americans are on mental health medications, many of which come with dangerous side effects, may not be covered by insurance, and often don’t improve related issues like loneliness or a lack of purpose.Emotional support animals and psychiatric service dogs have scientifically proven benefits on mental health and general wellness for both adults and children. Adding a support animal to a mental health treatment plan can help reduce reliance on medications, may be more affordable than other treatment options, and can provide companionship and motivation. Plus, ESAs and service dogs are legally required to be able to live with you in nearly all long-term rental housing options, including most apartments and college dorms.
Emotionalsupportanimal (emotionalsupportanimal.com) has 905 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
905 approved reviews, newest moderated first
Really sweet, and very helpful.
By Joelle K.
Response from Emotionalsupportanimal· Jun 4, 2026
Thank you so much for your kind review, Joelle! We're so glad to hear you had a positive experience and found our team sweet and helpful. Providing friendly, supportive service is always our goal, and we truly appreciate you taking the time to share your feedback. Thank you for choosing EmotionalSupportAnimal.com! Warm regards, The EmotionalSupportAnimal.com Team 🐾💙
Experience with pilot Britney was very, very easy to talk to made me feel comfortable
By Shelli W.
Response from Emotionalsupportanimal· Jun 4, 2026
Thank you for your wonderful review! We're so happy to hear that Britney made you feel comfortable and was easy to talk to throughout the process. We strive to provide a friendly and supportive experience for every customer, and your feedback means a lot to us. We'll be sure to pass along your kind words to Britney. Thank you for choosing us!
I was helped by Priscilla and her customer service was superb! she went into detail about all the packages and offers they had to get my fur babies what they needed! definitely worth it!
By Leslie H.
Response from Emotionalsupportanimal· Jun 3, 2026
Hi Leslie, Thank you for your wonderful review! We're so happy to hear that Priscilla provided superb customer service and took the time to explain all of the available options to help you find the best fit for your fur babies. It's great to know you felt informed and supported throughout the process. We truly appreciate your kind words and thank you for choosing EmotionalSupportAnimal.com! Warm regards, The EmotionalSupportAnimal.com Team 🐾💙
PRISCILLA was very help in explaining everything to me and helping me get set up, she also answer any question I had and explained anything I didn’t understand.
By Consumer
Response from Emotionalsupportanimal· Jun 3, 2026
Thank you for taking the time to share your experience! We're so glad to hear that Priscilla was able to clearly explain the process, answer all of your questions, and help you get everything set up with confidence. Providing compassionate, thorough support is very important to us, and we're delighted that Priscilla made such a positive impression. We truly appreciate your feedback and thank you for choosing EmotionalSupportAnimal.com! Warm regards, The EmotionalSupportAnimal.com Team 🐾💙
Brittney was amazing, she was very helpful and got everything done for me with precision
By Elizabeth F.
Response from Emotionalsupportanimal· Jun 2, 2026
Thank you for your kind words! We're delighted to hear that Brittney provided such excellent service. She takes great pride in helping our clients, and we're glad she was able to assist you efficiently and with precision. We truly appreciate your feedback and will be sure to share your compliments with her. Thank you for choosing us!
Melie was very helpful with the registration process, and gave me an amazing run down of how to complete everything!
By Nadia T.
Response from Emotionalsupportanimal· Jun 2, 2026
Thank you for your wonderful feedback! We're so glad to hear that Melie was able to help you through the registration process and provide a clear, thorough explanation of everything you needed to complete. We take pride in making the experience as smooth as possible, and it's great to know Melie delivered that level of support. We truly appreciate you taking the time to share your experience!
Brittany was absolutely amazing! She made the process a breeze and was so kind. She made me feel so comfortable and was so genuine.
By Madison S.
Response from Emotionalsupportanimal· Jun 2, 2026
Thank you so much for your kind words! We're thrilled to hear that Brittany made the process easy and comfortable for you. She truly cares about the people she helps, and it's wonderful to know her kindness and genuine support made such a positive impact. We'll be sure to share your feedback with her. Thank you for choosing us!
PRISCILLA made this process so easy for me. I was really nervous and she was so kind and easy to talk to. She explained everything very throughly.
By Haley M.
Response from Emotionalsupportanimal· May 30, 2026
Thank you for your wonderful review! We're so happy to hear that Priscilla made the process easy and helped ease your nerves. We understand that getting started can sometimes feel overwhelming, and we're glad her kindness, patience, and thorough explanations made you feel comfortable every step of the way. We'll be sure to share your feedback with Priscilla. Thank you for choosing us!
