els petReviews of elspet.com

I love my Elspet. I bought mine Black Friday weekend. I have had Zero problems with it. It works well, my cats are not afraid of it and there is no smell other than when I open the back to change the litter bag. My cats originally kept taking the red things out, but they got over it and I pushed the pedistal in nice and firm. I will say that the new rolls of bags I recently received do not appear to have the same quantity as the first batch. The rolls are much smaller. I would buy it again.

I absolutely love it! I have had no problems whatsoever. It’s funny because my little chihuahua uses it too! So far so great!😄

If I could give a negative review on ELS per customer service I would. I received a broken litter box that the on button was completely pushed in, where the litter box would only blink the blue light. I have tried since I got the thing 2 weeks ago for Els to send me a label to return the litter box only for them to finally email me to say I had to pay for the label. Even though they state that they would provide the label at no cost to me if the litter box is received broken in their return policy….i can not review the actual litter box since it has never been able to turn on

Thr litter box worked for a week. Then the door stopped shutting and it wouldn't scoop. After weeks of calling and emailing, they sent me a video showing me how to fix it. It didn't work. I've emailed and called numerous time now for months, and they will not respond. They won't refund me. I had to get a new litter box and this one just sits there now completely useless. Do not buy this. The product is junk and the customer service is non existent.

I bought this because one of my cats sprays when he urinates and I had to put plastic on the walls around his litter box and charcoal pads underneath. Somehow urine still gets out. Not nearly as much but where would it be coming from? Also the rake always dumps to one side of the collection box. Other than that I love it. The litter after scraped stays to the back of the unit so I scoop it forward

It worked pretty good for the first month but now the rake is stuck at the top and no matter how times I reset it and adjust the litter level it will not operate...so frustrated with it!!

My cats love it. I have 2 cats younger and older. Both use it. My house is no much cleaner and I don't have two cat litter boxes anymore so it save some space. I recommend this product !!! Just order you will be happy with your purchase !!!

It worked great for the first 30-45 days then broke. The FAQs on their page did not sold the problem of the rake being stuck in the up position and they just respond with the same reply as their website and nothing worked and Customer service hasn’t been helpful at all takes days to respond if they even respond or never answer the call center. Do not recommend getting this and now I’m stuck with a broken litter box that we have to scoop daily. Should have bought a different brand.