Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
359 reviews
els petSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Els Pet is a leading pet care company committed to delivering top-notch products and services for pet owners and their cherished animals. Founded with a deep passion for animal welfare, we specialize in a diverse array of pet supplies, including innovative smart litter boxes and essential grooming items. Our mission centers around a dedication to pet innovation, creating solutions designed by real pet parents to address everyday challenges. By choosing Els Pet, you’re investing in a cleaner, healthier, and more enjoyable living environment for your entire family—what we like to call "innovation with purpose."At Els Pet, we recognize that pets are integral members of the family. This understanding drives us to source our products from reputable manufacturers who share our commitment to quality and safety. Our experienced team is always available to assist customers in finding the perfect solutions tailored to their pets' specific needs.Beyond our comprehensive product offerings, we also share expert insights on pet care, training, and nutrition through our blog and social media platforms. By providing these valuable resources, we empower pet owners with the knowledge they need to make informed choices.Our online store is thoughtfully designed for a hassle-free shopping experience, featuring prompt shipping and outstanding customer service. We believe that every pet deserves the very best, and we aim to be your trusted source for all your pet care requirements.Select Els Pet as your reliable partner in your pet care journey and become part of our vibrant community of passionate pet enthusiasts today!
els pet (elspet.com) has 359 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
359 approved reviews, newest moderated first
I received a seriously damaged litter box. I returned it as directed. You have to pay your own shipping. So now I am out over 600 with the promise of a refund and reimbursed for shipping. I have emailed, texted, called with no answer. I have my fedex number proving it was delivered. I was really excited about the product after the reviews, but customer service is non existent. The free 90 day trial is a scary thought.
By Lee
I canceled my order. However, even though I never received the product, I have not been refunded. I have called three times and sent numerous requests to their help line via email.
By Michele M.
The rake stopped working in about two weeks contact support. No answer. Machine is sitting in my house doing nothing. I’m gonna return it. Hopefully, I can do that at least
By sam J.
Not worth the money. Does not scoop properly. I have to scrap the sides and bottom and reset manually to scoop. Never was able to get it to connect to wifi and customer service was, well never got back to me. Better off paying more to get the litter robot or Loos loo too.
By Sandy S.
This litter box was amazing in the beginning but now I’ve had it a little over a month and it’s malfunctioning. Customer service is almost impossible to get in touch with. I’ve loved having this and my cat took right to it but now I’m worried it wasn’t worth the money.
By Lindsey J.
een wanting a self-cleaning litter box for the longest time and finally caved. I was a little skeptical, just because this was the cheapest option. But they did not disappoint! I love that you can control the box settings from your phone as well. My cat took to it immediately and we both love it. I wish I had gotten one sooner.
By Nicole D.
I have yet to get a straight response from this company. I need. To return this item unopened because I cannot afford to keep it and need a return label and a return address to send it to. I can ship it back today per fed ex. I’ve had it since June 1 please respond
By Roxy
After a somewhat bumpy start, due to my not reading all of the directions thoroughly, the automated litter cleaner was a game changer! No longer am I stooped over cleaning a cat box out, the Elspet system changed not only my cleaning routine, but both my fur babies love it. Although it is very important to help them transition to a new routine, it works! Customer service was very responsive when I had questions, and it is definitely worth it! I highly recommend Elspet especially if you have multiple kitties.
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