Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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359 reviews
els petSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Els Pet is a leading pet care company committed to delivering top-notch products and services for pet owners and their cherished animals. Founded with a deep passion for animal welfare, we specialize in a diverse array of pet supplies, including innovative smart litter boxes and essential grooming items. Our mission centers around a dedication to pet innovation, creating solutions designed by real pet parents to address everyday challenges. By choosing Els Pet, you’re investing in a cleaner, healthier, and more enjoyable living environment for your entire family—what we like to call "innovation with purpose."At Els Pet, we recognize that pets are integral members of the family. This understanding drives us to source our products from reputable manufacturers who share our commitment to quality and safety. Our experienced team is always available to assist customers in finding the perfect solutions tailored to their pets' specific needs.Beyond our comprehensive product offerings, we also share expert insights on pet care, training, and nutrition through our blog and social media platforms. By providing these valuable resources, we empower pet owners with the knowledge they need to make informed choices.Our online store is thoughtfully designed for a hassle-free shopping experience, featuring prompt shipping and outstanding customer service. We believe that every pet deserves the very best, and we aim to be your trusted source for all your pet care requirements.Select Els Pet as your reliable partner in your pet care journey and become part of our vibrant community of passionate pet enthusiasts today!
els pet (elspet.com) has 359 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
Showing 25 reviews with 4 stars · Clear filters
This automatic box fits perfectly in the corner of my small bathroom. It's surprisingly compact for how much it does.
By Emosa W.
Response from els pet· Aug 5, 2025
We’re delighted to hear our automatic box fits perfectly in your space while delivering full functionality. Its corner-friendly design and smart engineering make it ideal for compact areas. Enjoy discovering more ways it simplifies your routine!
We had some trouble at first getting it to work right but once we figure it out, WE LOVE IT!!! Super easy to clean and keeps the smell away!!
By Linda B.
Response from els pet· Oct 18, 2024
Thank you so much for your positive feedback! We truly appreciate your support and are thrilled to hear that you’re satisfied with our service.
It took a little while to get it and the set up was a little harder than I thought, but that was mostly my fault. I pulled the bottom part out too far before looking at the instructions. Now that it is set up, I LOVE it!!! The litter doesn't have that awful stink that most litter does and it is so nice not to have to scoop any more. I was worried my cats would be afraid of it, but they have taken to it well.
By Amy G.
Response from els pet· Oct 18, 2024
Thank you so much for your positive feedback! We truly appreciate your support and are thrilled to hear that you’re satisfied with our service.
The Elspet was fairly easy to put together once I put on my magnifying glasses. Instructions were very small on the enclosed cards but the booklet was readable. It scoops well and my cats enjoy the light show. the collection container is a bit small so I keep a good eye on the amount deposited. It is very easy to change the bags however they could be designed so that there was the ability to tie the bag. If the container is full there is no way to tie the bag so I transfer their aromatic deposits to another larger bag so that I can take it to the trash. The only other comment is that it is not easy to use the app if you have a 5G internet. I would definitely order another one.
By Veronica C.
Response from els pet· Oct 18, 2024
Thank you so much for your positive feedback! We truly appreciate your support and are thrilled to hear that you’re satisfied with our service.
Works just like described. Once you get the volume of litter right it works flawlessly.
By Richard A.
Love it! Had cats all my life and these two refuse to go outside to do their business. Empty bag about every 3 days instead of scooping daily. With two cats it’s so easy.
By LANELL E.
We have had our Elspet litter box for about three months, and we love it. We had a different kind of automatic litter box before this, but it was messy, and the smell was bad. The Elspet works great, the cats like it, no mess, and no smells. I would recommend this for anyone with a cat.
By Keith
Love the litter box wish it was just a bit shorter. Also I have a lot of moisture build up in the holding tank. Other than that my cats love it.
By Edward S.
