Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
359 reviews
els petSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Els Pet is a leading pet care company committed to delivering top-notch products and services for pet owners and their cherished animals. Founded with a deep passion for animal welfare, we specialize in a diverse array of pet supplies, including innovative smart litter boxes and essential grooming items. Our mission centers around a dedication to pet innovation, creating solutions designed by real pet parents to address everyday challenges. By choosing Els Pet, you’re investing in a cleaner, healthier, and more enjoyable living environment for your entire family—what we like to call "innovation with purpose."At Els Pet, we recognize that pets are integral members of the family. This understanding drives us to source our products from reputable manufacturers who share our commitment to quality and safety. Our experienced team is always available to assist customers in finding the perfect solutions tailored to their pets' specific needs.Beyond our comprehensive product offerings, we also share expert insights on pet care, training, and nutrition through our blog and social media platforms. By providing these valuable resources, we empower pet owners with the knowledge they need to make informed choices.Our online store is thoughtfully designed for a hassle-free shopping experience, featuring prompt shipping and outstanding customer service. We believe that every pet deserves the very best, and we aim to be your trusted source for all your pet care requirements.Select Els Pet as your reliable partner in your pet care journey and become part of our vibrant community of passionate pet enthusiasts today!
els pet (elspet.com) has 359 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
359 approved reviews, newest moderated first
We have had our Elspet litter box for about three months, and we love it. We had a different kind of automatic litter box before this, but it was messy, and the smell was bad. The Elspet works great, the cats like it, no mess, and no smells. I would recommend this for anyone with a cat.
By Keith
I hate this litter box! The rake always gets stuck on the door! I tried to get a refund but that was a no go. Please don’t waste your money……..go Litter Robot!!!!!!
By Ronda F.
Avoid these people like thae plague. If for whatever reason that you have to send it back, they will make you pay to return it. Mine did not even work, and they would NOT give me a return label. I am disputing this charge with my credit card people. I'm leaving more negative reviews on Google, Amazon, Nextdoor, and whoever else I can think of.
By Randy M.
THE BOX ARRIVED DAMAGED AND HAVE TRIED EMAILING, CALLING AND CHATTING WITH THE COMPANY BUT HAVE NOT HEARD BACK. DO NOT SPEND YOUR MONEY ON AN ITEM THAT DOESN'T WORK AND THEIR CUSTOMER SERVICE IS CRAP!!!
By Johana C.
This was a very unfortunate purchase! It quit working after 3 weeks and I could not get any satisfaction from customer service. I was finally offered a partial refund but even after that I cannot get them to commit to an amount. The idea of this litter box is a good one it just has way too many faults as of now.
By Terry
Product is exactly what was advertised. My cats love it and took right to it. I love the idea of not having to scoop everyday too. 3 times a week is how often I change the bags with 2 cats using the robot.
By adine C.
Works amazing
By sophia S.
Love the litter box wish it was just a bit shorter. Also I have a lot of moisture build up in the holding tank. Other than that my cats love it.
By Edward S.
