els petReviews of elspet.com

If I could rate this zero stars, I would. Has been broken for months. I bought it in Feb 2023 and was not working properly at all, then stopped completely in November 2023. I bought the extended warranty also. They originally told me in an email that they would replace my unit. Then they said they wouldn’t and told me I had to fix it myself with instructions via You Tube video and parts they promised to send me. Or, they’d pay me $20. I have told them in multiple emails to send the parts and they have not. I have left several phone messages and nobody will return my call. So, I spent $500 on a giant plastic junk box. Don’t waste your money because they don’t back up their product.

Do not buy from them. They have no number, 0 customer service, hide their comments on social media. Save yourself the money

Save your email because this piece of junk didn't work properly. The email from them 12 days ago with no response. Finally got a live person and they told me if I didn't have the order number they couldn't help me.. I said I have my credit card statement. The lady said still can't help.. I had to laugh and told her what company can't cross reference the credit card to the order or just understand there was an issue... BS BS BS... dispute the charge won't be a problem I will have a free piece of crap that won't work but the cats can still use... and for free.. thank u els scam pet for the free over glorified litter box

I got the litter box and it's a piece of junk. I contacted them and told them I wanted to return it and they told me It would cost me 50.00 and shipping to return. No where on the website does it say I have to pay 50.00 in addition to the shipping.

This company lacks everything called quality.I could only communicate with customer service via email.No live customer service .Absolutely nothing worked except the ON blue light.This box is a piece of garbage.To return it, I would have to make a video troubleshooting Troubleshooting what? Nothing works.How do you video a box which does nothing but sit there. No functioning.I would also have to pay shipping.This is a China company.I should have known they do not stand by their product.They are laughing at our stupidity at this minute.

Setting it up was harder than I expected because I kept missing the "click" when I was doing the step, but after that, it has been great! 3 cats and this has been a lifesaver! I bought it because I moved into a 1 floor home and had to put the liter box on the main floor and I was worried about the smell - you wouldn't even know I have cats now unless you see one!

DO NOT BUY! This is a very expensive scam! 500$ for a litter box that quit working in a month if that! You will not be able to contact customer service! If you’re lucky you can get an email from them saying the same things over and over!! Litter box quit working in June 20, 2024 and today is July 5, 2024 and I’m still receiving troubleshooting emails which I’ve already done and I did video the troubleshooting showing that it did not work! I watched YouTube videos on how to fix it! The rake is stuck in position and will not rake the inside to get the waste where it needs to be. If you read other customers reviews they have the same problem. Is there anything else I can do to get my money back or get this fixed? I’m open to options here! I had a self cleaning litter box already and bought this one because it was enclosed. I wish I had read the reviews here instead of on the ELSPET website! This is buyer’s remorse at its best!!!! I’ve read where I can make a consumer complaint through the Attorney General’s Office. I guess this is my next step! If anyone has any suggestions please share!!

This is the absolute WORST customer service company I have EVER had to deal with. The minute I got the litter box and set it up, it never worked. I sent multiple videos in, pictures, emails, phone calls, to no avail. All I received back, if anything, was an auto-generated email telling me I had too much or too little cat litter, the sensors are blocked, the waste bin is full, etc. My problem was the rake either was not attached in there, or never came down. It is impossible to get into the box to see. Therefore, they never watched my videos, at all. All I want at this point is to get this spaceship out of my house!