els petReviews of elspet.com

Worse litter box ever made. Their customer service are no help. You ask for a full refund and they offer you pennies to keep the product that doesn't work.

never worked from day one...a string of "suggestions was useless...company refused to take the box back, and I ended up sending it back to address provided by another person on the scammed by elspet facebook group. They lied and said that was not their address, so I had a relative who lived nearby check it out...it was indeed their address. Disreputable company, over 11 months to get my money back, only lost $140 for the return shipping.

My partner bought one of these for our cat. The website offers a 'risk free' 90 day trial, even if it's used. We set it up and our cat would not use it. So after 2 weeks decided to try and return it. Their customer service is a joke. Even though the product was shipped within the UK, they want us to return it to USA and to take £150 of our refund to pay for it, which is 50% of what we paid! So not risk free in the slightest. We told them this was false advertising and they offered us 30 dollars, but still no refund. I really hope I don't get one of those auto comments telling me to contact their costumer services, because we have, and they are scammers.

We bought an ELSPET cat box and my cats hated it. They hated it so much they chose to crap on my wife's pillow to explain how disappointed they were. We tried to take advantage of the 60-day no risk money back guarantee, and elspet refused to honor it because the cat box had been used.

Mine never worked out of the box. After much runaround I was told no returns or refunds. This company is great at scamming people. Look on fb for scammed by elspet.

I hate to even give it one star. It deserves a negative 8 stars. ABSOLUTY NO CUSTOMER SERVICE!!!! Mine has not worked one single day.

Liars and thieves. Unless you are certain your cat will use this product don’t go anywhere near this company. They advertise you have a 90 day risk free trial to test out their Spaceship cat litter box. Once you request a return and refund they demand you pay £150 to send back to them in the US, even though the product has been shipped from within the UK. That doesn’t sound like a risk free trial to me if you’re only ending up with 50% of a refund. Customer service responds quickly but basically reading from a script and is useless.

I have been communicating back and forth since September with about 20 emails, responding to an Anna and Luna in customer servcie. Clearly they are working from a script and do not know what they are doing. Litterbox worked for 2 weeks, rake got stuck. Troubleshot, worked again for 1 week. Rake got stuck again. Troubleshot, worked for 2 weeks then nothing. I was only 1 week over the 90 day return policy. Very hard to communicate with. Hopefully I can get this resolved soon.