els petReviews of elspet.com

Litterbox did not work from day 1! I have been trying for 3 days now to get a refund, but I keep getting the run around and no info on a return address. Stay away from this money pit if you can! Don't get robbed like I did! Also pls stop asking for a video of a broken product and issue the return address so the Litter box can be returned in a timely fashion.

Absolutely the worst purchase and even more worse Customer Service. I have had my unit for two weeks and it stopped working. I’ve been going back-and-forth by emails to try to get it fixed since October when I purchased it. They sent me some new sensors and a video on how to replace the sensor now the rake doesn’t even move so that I can move the motor to get to the sensor to replace it. How can a company stay in business selling a piece of crap like this with no assistance when it breaks down and it says it has a one year warranty and the only way you can get in contact with them is email. They’ve even taken their phone number off of their site so you don’t call them.

Bought a elspet unit. Got it set it up worked perfect for a few weeks. Took it apart to clean, as per instructions. Hasn't worked sense! Blue light is on, will only work with reset, then nothing. Pushed buttons and it's just beeps. Contacted help support but they're a joke! Takes forever to get a response and they are no help anyways. THANK GOD we didn't buy another one like we planned! What a waste of good money!!!!! Stay away people!

Update: why would I do what they ask as that is the standard answer for everyone with a problem with this litter box? Sorry guys, it went on the garbage truck this morning. If I could give a zero, I would. A total waste of good money. My unit had the rake consistently stuck in the clean position. I literally cleaned every single part of the unit, changed the litter and followed all instructions. Guess what? The rake is stuck in the clean position again. If I unplug it and plug it back in, it will go to the normal position but when tried to clean again, it once again got stuck in the clean position. It is now in my garage waiting for garbage day.

I got the new model of the litter box. It broke almost 2 weeks after buying it. I’ve spent 2 weeks already trying to contact the sellers to try and return it and have not gotten any proper response besides their automated response saying please send through a video and order number then going silent again. I am getting to a point where I am going to have to contact my bank to get them to try and contact the seller for a refund. I have finally got a response from them. However they keep on sending me emails with step by steps for how to fix it and every time I respond to say it isn’t working they want me to send through a video to prove it. The product does not work or if it does, it is very sensitive so would not recommend because it is too sensitive to actually work for cats. All I want at this point is to return it and get a refund but they are taking ages to respond and keep on sending me troubleshooting steps which I do not want as I just want to return the faulty item. I have been talking to them and said that I want to return it and get a refund due to it being faulty. They are charging me half the price of the product to do this due to cleaning costs and packing fees and 5% of the product itself even though I have shown proof the product is broken. They also want me to ship it and pay for shipping myself. I have also added the same review to their website last week and they aren’t showing it which is why their review ratings on their website is so much higher.

This company is a a right joke Been complaining for 6 months now and they have taken the mickey they have basically waited intill I was out warranty so they don't have to sort it out. I spent a lot of money on this littler tray and they can't seem to help I have sent email Facebook messages video pictures voice notes expaling what was wrong I even has a techy guy come out have a look he said they just wasting my time..

The ELS Pet Spaceship Self-Cleaning Litter Box has been nothing short of a nightmare. Within two months of purchase, it stopped working entirely. The unit would beep but fail to scoop, rendering it useless. Despite my extended warranty, the company refused to provide a straightforward repair or replacement without imposing absurd terms. Their customer service process is designed to frustrate customers into giving up. I spent weeks emailing back and forth, submitting videos, and following every troubleshooting step they provided. As requested, I replaced all the sensors with the ones they sent, cleaned the unit thoroughly, and checked every component. After all that, the product still had the exact same issue. It was back to square one: a broken, unusable unit. When I finally requested a repair or replacement under the warranty, ELS Pet presented me with outrageous terms: Pay over $150 in shipping fees to return the defective unit. Pay a 5% labor commission and service charge on the unit's total value. Face deductions of $140 for "cleaning" and "restocking" fees if the unit was deemed used. Alternatively, they offered small partial refunds ($50–$70) combined with unrelated accessories like trash bags or cat litter, while keeping the defective product. These “offers” felt like a slap in the face to a paying customer who simply wanted the product to work as advertised. This company does not honor their warranty in any meaningful way. They create barriers to returning defective products and refuse to take responsibility for their failures. Do yourself a favor—avoid ELS Pet and their products at all costs.

Had to give 1 star but would give 0. Ordered on the 3rd October. Tried to cancel a couple of hrs later but had an email a couple of days later saying I couldn't due to it being despatched. It is now 28th Nov and still not received my product. I have asked for refund but they will not honour it. Fraud company I think. STAY AWAY FROM THIS COMPANY. Does not help it's from China either. Sounds like they are trying to fob me off and not do the refund.