Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
359 reviews
els petSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Els Pet is a leading pet care company committed to delivering top-notch products and services for pet owners and their cherished animals. Founded with a deep passion for animal welfare, we specialize in a diverse array of pet supplies, including innovative smart litter boxes and essential grooming items. Our mission centers around a dedication to pet innovation, creating solutions designed by real pet parents to address everyday challenges. By choosing Els Pet, you’re investing in a cleaner, healthier, and more enjoyable living environment for your entire family—what we like to call "innovation with purpose."At Els Pet, we recognize that pets are integral members of the family. This understanding drives us to source our products from reputable manufacturers who share our commitment to quality and safety. Our experienced team is always available to assist customers in finding the perfect solutions tailored to their pets' specific needs.Beyond our comprehensive product offerings, we also share expert insights on pet care, training, and nutrition through our blog and social media platforms. By providing these valuable resources, we empower pet owners with the knowledge they need to make informed choices.Our online store is thoughtfully designed for a hassle-free shopping experience, featuring prompt shipping and outstanding customer service. We believe that every pet deserves the very best, and we aim to be your trusted source for all your pet care requirements.Select Els Pet as your reliable partner in your pet care journey and become part of our vibrant community of passionate pet enthusiasts today!
els pet (elspet.com) has 359 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
359 approved reviews, newest moderated first
Litter box broke two months in and none of the troubleshooting ideas did anything to fix issue. I feel cheated
By Ashley H.
Response from els pet· Nov 28, 2024
Thank you for your feedback. We sincerely apologize for your experience and appreciate your insights. Also we have sent the email to you. Please feel free to reply to this email：[email protected]. We want you to know that we really to help you resolve your issue. Your satisfaction is important to us.
I am shocked how this company its still open.More than a month now they are lying to me and sending me scam letters showing they have send my refund.Today my bank told me they haven't send any refund and I should dispute.Shame on you Scam people
By Eleni G.
Response from els pet· Nov 26, 2024
We would like to inform you that your refund for your order has been successfully processed from Nov. 5th lt may take up to 20 business days for the cardholder to receive a refund of the chargeback amount, depending on the cardholder's bank. We also sent you the dispute confirmation to proof that. Could you use the 23 digit ARN to ask for your bank?
dangerous product! lets your cat enter during the cleaning cycles. DO NOT BUY
By Inês D’Oliveira M.
Response from els pet· Nov 25, 2024
We feel so sorry for any inconvenience caused to you. Please drop an email to us at [email protected] with your problem and order number, we would also appreciate it if you can assist us by filming a video demonstrating the specific problem again. This will enable us to accurately assess the issue and provide a more targeted solution.
Worse than a one star, company is from China selling very poor quality. Under the terms you can send back. BUT you have to pay the shipping back to CHINA, very expensive so in the end I sold the unit on eBay after 15 days for £30 for the Cat Litter box, Trust me, STAY AWAY.
By Mark D.
Response from els pet· Nov 25, 2024
we feel so sorry for any inconvenience caused to you, you already sold your cat litter box? we would like to help you check the malfunction and solve the problem. We make an apologize to you again for any inconvenience.
Complete scam.
By Charlotte F.
Response from els pet· Nov 21, 2024
We feel so sorry for any inconvenience caused to you. Please drop an email to us at [email protected] with your problem and order number, If there are any issues with the products, kindly provide us with some photos or videos to illustrate the problem. This will enable us to accurately assess the issue and provide a more targeted solution.
Does not honor warranty. Horrible customer service. Please do yourself a favor and buy from a better company. The price is cheap and so is the product!
By Craig P.
Response from els pet· Nov 20, 2024
We feel so sorry for any inconvenience caused to you. Please drop an email to us at [email protected] with your problem, we would also appreciate it if you can assist us by filming a video demonstrating the specific problem again. This will enable us to accurately assess the issue and provide a more targeted solution.
Very disappointed. I bought a litter box a month ago and it said that arrived but I didn't received anything
By Debora
Response from els pet· Nov 20, 2024
Thank you for your feedback. We sincerely apologize for your experience and appreciate your insights. Could you tell us your order number? Please feel free to reply to this email：[email protected]. We want you to know that we really to help you resolve your issue. Your satisfaction is important to us.
I have had this litterbox for less than a week and the rake is stuck and I cant get it to move. Of course there is no customer service number to call.
By Staci O.
Response from els pet· Nov 19, 2024
We feel so sorry for any inconvenience caused to you. Please drop an email to us at [email protected] with your problem, we would also appreciate it if you can assist us by filming a video demonstrating the specific problem again. This will enable us to accurately assess the issue and provide a more targeted solution.
