els petReviews of elspet.com

I have been emailing ELS.from the start of my purchase to advise it wasn't working properly. Initially they were coming back with things to check first- so I've spent months using different litters including the ones they told me to, ensuring all the parts are cleaned properly and it's set properly etc etc - now when I've said enough is enough I want a replacement or refund I'm not getting any reply. Save up a bit more and get a better automatic litter tray.

Stopped working after 3 months

THESE ARE AS OTHERS HAVE SAID JUNK, REFUSED TO REPLY TO MY E MAILS FOR HELP. REFUSED TO ACCKNOLAGE E MAILS ASKING TO STOP AUTOBILLING MY CARD FOR THE CRAP SUPPLIES IT SELLS AND AFTER 2 MONTHS I HAVE TO CANCEL MY CREDIT CARD TO GET THEM TO STOP RIPPING ME OFF. ALSO IT5 TURNS OUT THE RIPPOFF CONTINUED AS THE COMPANY STOLE MONEY FROM MY CREDIT CARD 2 MORE TIMES IN FEB 2025 FOR NOTHING WHEN I HAD CANCELED THE AUTOPAYMENTS FOR BAGS AND LITTER. THESE PEOPLE ARE THIEFS AND CON PEOPLE STAY AWAY FROM, THEM!!!!! Edit to reply below: I have sent countless e mails asking for help and asking for you to discontinue autobilling me, you refused to reply until my review above. On Feb 4th I asked you to stop auto billing me for supplies and you replied that you did, then days later billed me not once but twice on my PayPal for NOTHING, I never received anything from you. In fact, you simply stole 50 dollars from me. I want it back. I am a investigator for a large class action law firm out of NY, (S F Class law) and you should take this seriously, I want my money back, do you understand? You will also send a PREPAID return label for the items you wrongly shipped me a few days ago and return that theft for items I told you to stop sending me. You owe me 100.00 usd. If you chose to ignore me or give me your scripts "bullwhip" I will file suit and come to China to have you served. I already have a visa and would love to return so go ahead and make my day. The unit was trashed yesterday so this is your only option. I hope that I have made myself clear. See you soon. Don Ramey Logan2nd reply: You are a liar as well as a thief. I have Always replied to you accordingly. You are making this up and will suffer the conciquences. I LOVE that part of China and thank you for giving me a reason to return. See you soon. Don :)

Fiz uma compra de caixa de areia a 3/1/2025. Foi paga. A 5/2/2025 dizem que a encomenda foi entregue. Desde esse dia, têm sido emails, uns atrás dos outros. A transportadora QIANYU não responde aos emails. Estou muito desiludida com todo este processo. Ficaram de enviar outra caixa passados 3 a 5 dias. Já passou quase um mês e nada. Solicitei cancelamento e reembolso - nada também!!!!

DO NOT BUY THIS! IT IS JUNK! If there was less than one star, that is what I would rate this elspet litter box! I have had nothing but problems with it since setting it up! They absolutely do not honor their warranty at all! They continue to send the same damn response to every email I have sent,conveniently going past the 90 day return time. Even though their website states there is a 12 mo. Warranty. This box is a piece of junk and the company is a scam! DO NOT BUY THIS!!

Encomendei uma caixa de areia que estava em campanha, no entanto nunca a recebi passado mais de 1 mês, embora no status do seguimento dizer que a encomenda foi entregue. Já reclamei com o elspet e não me deram nenhuma assistência e também não devolvem o dinheiro. Acredito que fui vitima de burla

As many have stated, elspet sells defective products. mine broke in less than 30 days. Their website clearly states that you are entitled to a full refund if initiated within 90 days and clean the unit. When I said I wanted to go ahead and do that, they insulted me with a $30 refund even though I paid nearly $400. Then they tried to gaslight me by claiming that they didn't say full refund, but I have the screenshot of the web page where it does to prove it. Now I have to dispute the charge because they clearly are lying. As for your reply to this review, STOP LYING. I've been emailing you for DAYS and all you do is lie and gaslight. You offered me $30 and free trash bags instead of the full refund you promise on your website. For anyone reading this, please recognize this as simply a PR stunt. I have the emails to prove they are not helpful at all. Edit 2. You are lying, and given how many people in this website have said the EXACT same thing as I'm saying, all your replies do is show how much of a liar you are. Your product broke in less than a month and your website says that customers can get a full refund for any reason in less than 90 days so long as the product is clean and shipping is paid. You offered me THIRTY DOLLARS. Shame on you. Dear reader, please see this for what it is... they scam hard working people out of hundreds of dollars without any intent on honoring their return policy. They have no morals.

I have bought 8 of these Litters. 1 does not work. You would think a company would do everything possible to help a customer that has purchased their product this many times and has a problem with 1! Elspet Kitty Litter is a great idea but the company is a joke. They have not honored the return or refund policy that I copied directly from their website. We purchased the Kitty Litter Oct 23, 2024. Contacted the support and helpdesk on Dec 3, 2024 advising that the buttons do not work and the kitty litter will not clean automatically or manually. None of the buttons worked. Sent them videos and they sent a sensor pack and advised we had to disassemble the Kitty Litter Box. However because the buttons did not work we could not do the repairs. We could not get to several of the sensors because the rack needed to be moved. To move the rack the buttons had to work. The buttons did not work, that was the whole problem! The only way to move the rack would be to damage the Kitty Litter. They have refused to replace the Kitty Litter Box with a full warranty stating we are using the warranty so we cannot have one on the New Kitty Litter. They refuse to allow it to be returned without keeping a cost for "restocking" even though their return policy advises if the machine is faulty they will not charge this fee and will pay for the shipping. Taken right from their website return/refund policy. Now it is Feb and they have advised that we are out of the 3 months and they will help repair it. Customer service wants to send you parts, you take the entire machine apart, and when it does not fix it, they have wasted your time and tell you that the 3 months is past. There is no phone number just "Luna". I do not recommend purchasing from them. How can they fix this situation? Send a new Kitty Litter with a full warranty or provide a full refund as per their refund policy. 02.07.25 And no resolution. They are not going to honor their full replacement or full refund. Just more email messages buying time. Policy from their website: Return and refund process 1. You need to contact us via email first to let us know in advance that you want to return the product. If you return or reject the item without notifying us, we unfortunately will not allow a refund. 2. Please make sure your ELS PET bin is clean and packed carefully to avoid any damage during transportation. Packaging using virgin materials is your best and most environmentally friendly option. Once we receive the product and verify its condition, we will issue your refund within 7-10 business days. 3. If you return a used ELS PET litter box that is dirty and smelly on the inside, we will charge a cleaning fee of $80 per machine and a restocking fee of $60 per machine. A total of $140 per machine will be deducted from the original price. Refusing a FULL REFUND = 4. If you return the product to our warehouse intact, a full refund will be given to you within 3-5 working days after it is verified that there are no quality problems with the product. Note: If the received goods are damaged or incorrect due to our fault, the consumer will not be required to cover the shipping fee for this particular reason. There will be no restocking fee charged to consumers for returning a product. All product accessories (including cat litter) in our store are not subject to returns and refunds. Since Dec 3, 2024 been in contact with "Luna". Confirmed that that the damages are due to their fault and still refusing to honor a FULL REFUND I have bought 8 of these Litters. 1 does not work. You would think a company would do everything possible to help a customer that has purchased their product this many times and has a problem with 1!