els petReviews of elspet.com

This company is a total scam. They refuse to make good on a defective litter box. Their customer service is a joke. I would not recommend at all.

If I could give "0" stars I would. I purchased the machine on March 31, 2024. My older cats would have nothing to do with it so it sat for months. There were some stray kittens in my neighborhood and I took them in mid-October. They loved the machine and I no longer felt like I wasted my money. By mid February it was starting to not function properly and we had to unplug and reset it. On March 9, the machine stopped working completely. What they offered me was some new sensors and some written instructions on how to replace them. You have to take the machine apart in order to replace them. I am 64 years old and have had two hip replacements, I have a bed ridden husband and a 75 year old sister that has arthritis worse than me. What the hell am I going to do with sensors? They told me to ask a neighbor for help. Their warranty is useless!

This is my second review of the nightmare caused by this scam company. Beware if your reading this check consumer reports before giving this group of con people a dime. My unit lasted 3 months before it failed totally. I was in the hospital in ICU and almost died yet tried my best to give them benifit of the doubt. I made the horiable mistake of subscribing to the bags and litter offer to discover it oo was just a scam. I signed up for monthly shipments when it started to hammer my card for bogus charges and has since refused to allow me to return the products. Its scammers use every trick in the book to work the system to keep money, offering me 8 dollars to keep the trash it sold me. I have countless reports filed with Papal and am now going to take Paypal to court and close my account with them. I bouht my unit on 8/29/2024 yett the company asserted I had bought it 15 months prior so its scammer crew is more then willing to lie to steal your money. STAY AWAY you have been warned. Liars and Scammers selling JUNK

I don't know how this company stays in business. They are fraudulent in every way. I paid $400 for a spaceship 4 months ago. It has never worked. Elspet refused to refund or replace the piece of junk. They will not respond to emails. They suggested I give it to someone else and buy another one! REALLY! So fake and dishonest.

This is a terrible product. We share many of the other writers' experiences. EG, it worked for about 6 weeks then packed up, No refund available; no-one to talk to; and to add insult to injury they keep offering free bags for the machine - really useful!! DO NOT BUY THIS PRODUCT AND SHARE WITH ANYONE YOU KNOW WHO HAS A CAT.

The only way to contact them is by email. When the ELS pet works, it is loud. But I would be okay with that if it worked. My ELS pet was great for a couple of months, but then stopped working. I tried everything in the instructions and Youtube and by the way it is not easy to do the instructions. I contacted the company and they emailed back with the same things that I already tried. Somehow, it started working again, but soon stopped. Once again, I tried everything. I contacted them again for a replacement or money back. It has been over a week, and no email back. Please do not buy! They said they informed me of the warranty. It is still in the warranty period.

I bought the Space ship 1 on August 13, 2024 and it worked for 2 months and then the rack stopped working. What a complete waste of money. I watched the YouTube video on rack troubleshooting before I sent them an email. Nothing works! They are quick to reply but when you tell them that the steps that they are providing is not working you don't hear back from them. Please don't waste your hard working money on this litter box. They also want you to pay for shipping for a product that's defective!

Worked for one month. Tried everything they recommended. Still didn’t work. They said ok and they would replace it. They sent a used one which was dirty and stinky. It doesn’t work either. Not happy but it worked great for one month.