EGOReviews of egopowerplus.com

Have been a loyal EGO products customer: lawn mower, chain saw, string trimmer. Just bought a new push lawn mover in September 2025 and over the winter the battery was not charged and now cannot be recharged. I tried to make a claim under warranty but had to talk to someone at a call centre who could not properly speak or understand English. They cannot find the registration of my product online, although I can see it. The customer service rep after 45 minutes claimed he is sending a replacement battery but I never received a confirmation Email. Now I have to call again. I am thinking of shifting my entire system of power tools to Kobalt or some other company. EGO's customer service and warranty recognition is absolutely unacceptable and useless.

Marque à fuir à tout prix !!!! MARQUE À FUIR !!!! Débroussailleuse BC-3800E - deuxième dépose chez un réparateur agrée suite à une panne mi-août 2025 (la deuxième. Date d'achat février 2025). Des échanges interminables entre le vendeur et moi, pour en arriver a la conclusion : "pas de réponse d'Iseki (fournisseur visiblement) on ne peut pas donner suite à votre demande de SAV. Contactez les VOUS-MÊME". Du côté réparateur, aucune réponse après plusieurs relances, rien ne bouge. Selon la loi du commerce, article 217-9 sur les délais d'attente raisonnables, je réclame le remboursement, il faut croire que pour Ego, 9 mois c'est raisonnable. Refus et réponse d'un "responsable" : on vous remplace l'appareil et on se débarrasse de cette affaire. Conclusion entre la date d'achat et maintenant l'appareil a été 12 mois en panne, 12 mois en attente d'une réparation. Il y est encore. FUYEZ !!!! Prenez n'importe quelle autre marque, même sans marque sur Aliexpress ou Temu. Mieux ! Achetez un parpaing et un pot de peinture vert fluo. Pour moins de 20 balles vous aurez le même résultat que EGO Power Plus.

Garbage , a company that charges double the price of a gas mower the can't stand the test of time. EGO is a joke. 800$ for a mower that cost 800$ for replacement batteries 5 years later. GARBAGE, sorry I bought it.

Extremely disappointing warranty experience. I provided everything requested multiple times: • Original Rona receipt • Photos of the original packaging • Photos of the mower • Serial numbers for the mower, battery, and charger • Detailed explanation of the issue Despite all this, customer service kept focusing on confusion surrounding the model number and whether the mower originally came with a storage cover, instead of addressing the actual problem. Meanwhile, the real issue is simple: the charger continuously flashes red and green lights, even with no battery inserted, and the mower is unusable. For a product barely two years old and sold as a premium outdoor tool, the warranty process has been unnecessarily complicated and frustrating. I expected far better support from EGO.

Blower was great until it didn't work EGO will not honor warranty because I purchased via Amazon. EGO did let me register the blower when I bought it on the EGO website, and let me register the warranty. When I called for service...I was told too bad, because I purchased via Amazon, they will not honor warranty. EGO Sucks.

I had a product that died within warranty. I had registered it on line the day I after I bought it. After talking to the company, they told me I had to send them the receipt, which I did not have, I finally got it from the retailer that sold it to me. It would help if EGO would tell you when you register the product, you have to keep the receipt. They then sent me a list of places that repair the product. Closest is 15 miles each way. Between drop off and pick up that means 60 miles and a lot of time. I like their products, but the customer service is so bad, I would never buy another product. If you want to talk to a supervisor, good luck!!!

Exaclent bad cooler company ego ka cooler optima exaclent bad cooler speed very slow and very smallest and very bad bodey and not cold air

I bought an EGO 2 stage snowblower (SNT2400) a bit over a year ago with the idea of switching all my equipment mid term to battery powered ones. Self-maintenance function (self-discharging) of one of the two batteries, which is important for a longer battery life according to EGO, is not working anymore. I called EGO customer service about a month ago for troubleshooting. After following their instructions, I was told that it should work now and to wait a bit for the self maintenance to start again. Now, over 4 weeks later, nothing has happened. Another call to EGO customer service today. I was told that that would not be a defect of the battery itself (although EGO is marketing it as a feature of the battery) and therefore it would not be a reason for a warranty claim. I would have to live with that! Sorry, but this was the first and last EGO product for me. Extremely disappointing experience.