EGOReviews of egopowerplus.com

I bought an Ego strimmer. My experience is that although the device is good, the batteries are unreliable. This matches other users who have posted online. The after sales service is poor. Most recently, a battery that was replaced after the first failed, also gave up after two and a half years. A solid state item that is used half a dozen times! And it's cost of replacement is £120. They have a three year warranty, but start counting with the first purchase. Also no response to email. Frankly I could have had a gardener do it for me. Anyway, from now on its Chinese knockoff batteries for me at a third of the price. Way to go Ego!

My wife bought me an EGO 18" chainsaw online from Lowes for Christmas in December 2021, and the chainsaw was shipped to us directly from EGO on the east coast. At 82 years old, I rarely used the chainsaw before the motor simply stopped working a few weeks ago. The chainsaw has an advertised "5 Year" warranty, so I phoned and emailed EGO customer service and EGO corporate - multiple times hoping to just get authority to have the chainsaw checked at a repair shop of EGO's choosing. At their request, I submitted photos of the saw, the original box, and the shipping labels which contained all of the relevant information the EGO representatives had requested, however the representatives then said they could not recognize their "5 Year" warranty without an original receipt which we no longer have. Lowes, EGO, and our credit card company, Citi Visa, all say they can only recover receipts going back a maximum of four years, so EGO's "5 Year" warranty turns out to be a four year warranty and we are apparently just out of luck. To make matters worse, I have been promised a callback from and EGO supervisors three different times, but have not received a single callback.

Bought a new $376.00 trimmer from Lowe’s. It broke after 33 days. Lowe’s wouldn’t take it back because it was past 30 days. They gave me EGO’s customer service number. I called and they took my info, asked what happened, I told them, and they said I would be getting a replacement in 5 to 7 business days. All the gentleman told me was to send it back in the box the new trimmer was coming in. Two weeks pass and nothing. I called them back, asked when I was getting my replacement trimmer and that’s when it started. Oh sir, we need the receipt, you have to send it back to us first. Now, on my end, I don’t have the receipt. I have the charge on my credit card which is good enough. My problem with this is I had already talked to them. I was told I would be getting a new trimmer, no red tape, just return the broken one to us. On my phone call today, was quite the contrary. Now, I have to do all the legwork, to prove to them where and when I bought it. Return the bad one first. Before the foreign gentlemen went into his explanation, I stopped him and just asked if they were replacing the trimmer and he wouldn’t give me an answer. NO MORE EGO FOR ME!!!

I bought a new leaf blower on eBay, and it lasted 10 minutes before it quit. I called the GEO repair number to have it replaced or repaired. They would not honor their warranty because they claim the vendor is not an authorized vendor. I was asked for the purchase papers and the serial number of the leaf blower, battery, and charger. It seemed reasonable that the manufacturer would honor their warranty since it was brand new, never used.

Imagine buying once again because you are stuck in the EGO battery system that only works with EGOs. Now you find that circuit boards that make the self-propelled feature fail and not only will you not get a timely repair under warranty, you will never get a part to fix the self propelled part even if you are good at soldering. Now i have a simple metal washer disk that if not balanced will make the mower shit itself off. And when you get backordered you are just f’d and cant use the device that could cost as much as $5000. EGO has no solution and this is in part why Home Depot kicked them out. EGO has completely inadequate support for their own service that they make people at Westlake Hardware and retail sellers carry the weight of the company’s pathetic failures.

Our weed eater feeder malfunctioned causing numerous slices across the back of my husbands hand .I called the number in the booklet,reached an operator I could not understand, tried using the Facebook page they suggested, told to wait for a call back. 3 hours later crickets. Doctor appointment today,oh snd we have a warranty also. Terrible customer care!

Terrible customer service. Broke. Multiple phone calls. I do not recommend.

If I could rate this zero stars I would. I’ve had this lawn mower for 1.5 years and they’ve sent me 3 batteries that keep dying. I watched the circuit board fry my last battery that was a week old with a full charge. Put it in the lawn mower and it went black. Called customer service to send me a new mower under warranty and they want to replace the battery! Refuse to refund me or send me a new lawn mower. I don’t recommend their products to anyone.