EGOReviews of egopowerplus.com

This review is regarding Ego customer service. We recently bought all new ego tools (mower, pruner, weed whacker and a blower) because a tree came down and crushed everything in our sheds. Took the weed whacker out of the box (first use) and it wasn’t operating properly. The head wasn’t dispensing the string properly. We were on the phone with customer service for 40 minutes, but that wasn’t enough. The trouble shooting process literally involved taking the tool apart; which we did, but the trouble shooting process continued on… I asked how much longer it would take, but the fellow helping us wasn’t able to answer. We have to call back when we have an hour?? to spare. I think it’s reasonable to expect a brand new tool to work, without investing so much time and effort with customer service. Unfortunately, the time to return to the store had passed. We are pleased with the mower and the blower.

No reply at all From EGO regarding my unsatisfactory experience. I guess I won't hold my breath waiting for one

(Updated review) Our PowerHead trimmer broke but was under warranty. Even though it was registered, that wasn't enough - they require original receipt. Why let users "register", only to find years later that the original receipt is required for the warranty to be effective? Anyhow, I managed to find what appeared to be the receipt copied into Word on my PC. That was rejected too. So we checked Ace Hardware online, and amazingly, the 3 year old receipt was still available. I sent it in and got mail that it was accepted, but no further word. I replied and got an automatic email that my case had been closed. So I called again. Found that they did in fact send me a new trimmer (not received yet). So, I raised this review from 1 to 3 stars. On the whole, our experience with EGO has been pretty good. We are kind of EGO-maniacs (2 chain saws, 3 string trimmers, multi-head with pole saw + hedge trimmer + tiller + scythe, blower, and several batteries). We previously had them replace a battery that failed. Moral of the story: REGISTER YOUR PRODUCT AND SEND IN A PICTURE OF YOUR ORIGINAL RECEIPT!

EGO equipment for the most part is good, however I had a trimmer that had some issues while under warranty. EGO customer service may be the worst I have had to deal with! After close to 6 hours on the phone with them, numerous emails with copies of receipts etc. and almost a month of going back and forth, they still haven't replaced my trimmer!! Their customer service SUCKS!!!

Charger and batteries getting up to about 125 or more degrees when plugged in call customer service at ego and they are giving me a line of BS although it was registered under their warranty today we purchase it they can look at it from their end they just refuse to do anything maybe you need to set someone's house on fire before they will react so they could get sued for building a product that would be a class action lawsuit.

I would rate zero stars if I could. I registered my warranty online and they still require you to keep the receipt despite having the serial number and confirmed product. The wiring failed less than a year and they won't honor the warranty

Le batterie dure même pas 1 ans pour une débroussailleuse et au bout de 2ans le chargeur ne fonctionne plus , va savoir pourquoi, sur le principe ces pas mal mes la qualité et nul

I don't think I could be more disappointed in my Ego Power+ 21" Select Cut self-propelled mower with Touch Drive. I'm sorry I gave up my Toro for this. Right out of the box, the cut using the mulching blade is very uneven. Looks like a mohawk haircut. I've talked with tech support, which is also not enjoyable as the hold time has been extremely long. Once I chose the option to receive a callback but I never did. Their suggestions were to change my grip on the bar, don't press down on the bar, and overlap the rows closer. I took it 25 miles to Ego's closest authorized repairman. He called me back before I even got home; there was nothing wrong that he could find, except a faulty battery that wasn't holding a charge after owning it just a year. I paid $60 to have him sharpen the blade, verified it's installed properly, and the cut looks the same on any of the four highest blade settings. I am stuck with this mower as I cannot afford another one, but I sure won't ever recommend an Ego mower to anyone who asks