EGOReviews of egopowerplus.com

I would leave a 0 but that is not an option. Last night my LB6500 blower stoped working and that was just the start. I called customer service after doing the troubleshooting from the chat on there web site. I got a hold of Erick? I am sure that is not his name. He told me that I didn’t qualify for the warranty because I never registered the product, but I had registered it through the app, the app had changed and all of my info was lost. He told me that I would have to fix it at my own expense. I told him to get his supervisor. He said that he could not send me to his supervisor. His supervisor would have to call me back. Fast forward two hours. Erick’s supervisor Jonathan also sure not real name. Told me that he could see all of my products that I had registered at ego but the tells me that they where not registered for the warranty. He then tells me that there is nothing they can do. When I call him out on the fact that my products are registered because he can see them. He then says that he would need to troubleshoot the product. I told him that I all ready had. He then finally says that he could replace it but I would still have to do the troubleshooting with him. So I asked for his supervisor. To see if they could just send me a new one. He said that he could not. I then asked to be transferred to a call center in the United States. He said that he couldn’t. I am pretty sure are both FCC violations. Needless to say I am going to sue them and never buying another ego product again. Do NOT BUY

I purchased a new lawnmower 700 dollars .2 weeks after I had - mowed my yard 2 times , The power button will not work .Ace Hardware and Ego are fighting to replace it . Bad customer service and affiliates . I would not buy

My trimmer and mower both stopped working. The batteries are fine, just the tools stopped working. Both are under warranty. It is impossible to reach anyone by calling their support line. They offer to call back preserving your place in line, but they never do. Don't purchase these products under any circumstances!

I purchased the a Fan from Lowes (FN1000 ) 07/09/2025. The fan worked fine. Well in March the fan stopped working so I contacted EGO because it was still under warranty and was referred to a repair shop (S&H Small engines) . I took the fan there on 03/16/2026 and was told it would be a 2 week wait. We'll after 30 days I went to chk on the fan and they said they were waiting on parts. Here we are today I called EGO and they said it shouldn't take this long and asked that I called the repair shop and tell them to open the claim as if they left them a messag. I called and they have no clue on what's going on. I jus want my fan that is not even a year old that I paid over 200 dollars for.

I purchased the EGO lawnmower about two years ago. It worked fine at first, but I had a faulty battery that would not charge completely. That issue was resolved satisfactorily, but then the plastic cover over the battery broke off due to the vibrations of the mower. I continued using it in spite of the increase noise, but today the battery stopped connecting with the mower. This time it was a problem another problem with the mower itself. The product, in my view, is very poorly engineered. These are issues that should have been resolved at an early stage, because they are very basic.

I’ve generally had a good impression of EGO tools, but my recent warranty experience has been frustrating enough that I feel others should be aware. My EGO chainsaw stopped working, and I contacted customer support on March 20, 2026. They were responsive initially and created service case #03273527, directing me to drop the saw off at an authorized service center. That part went smoothly. Unfortunately, everything after that has been a dead end. It has now been over a month, and I still don’t have my chainsaw back—or even a clear update on its status. I’ve made multiple calls to both the service center and EGO customer support, and I’m consistently unable to get a timeline, status update, or any meaningful information. At this point, the lack of communication is the biggest issue. I understand repairs take time, but not knowing whether it’s being worked on, waiting on parts, or simply delayed makes the process feel completely unmanageable. I’m hoping someone from EGO can step in, review case #03273527, and provide a clear update or resolution. I chose EGO expecting reliable tools backed by solid support, but this experience has been disappointing.

Buyer beware. I went on their website to look for a repair shop. I called every single one of them not one of them repairs their equipment. They cannot get parts for them so they do not work on them. Try to get a hold of customer service and you’ll hang on the line they never answer. I am so disappointed. We are big ego buyers, and I am never going to buy another one again.

Purchased a chain saw from Ego and then contacted them to enquire about another battery and longer blade. I contacted the Europe arm of the business and the UK arm about 10 times each and no one ever came back to me. Hands down the worse customer service I have ever experienced! I have their chainsaw but would never buy anything from them again. If you are considering buying from them don’t bother there are so many better gardening equipment companies out there that will value their customers.