Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
323 reviews
Domi Outdoor LivingSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Domi Outdoor Living-Upgrade Your Outdoor Life!Domi Outdoor Living is born from a love for nature and freedom. We believe outdoor spaces are an extension of your home—a sanctuary for the soul. With 16+ years of experience, we create high-quality, low-maintenance, timeless designs to elevate your everyday life. Simple, thoughtful, and made for your moments of pure relaxation.Design Philosophy:We select premium eco-friendly materials — durable aluminum frames, Textilene fabric, and waterproof, UV-resistant covers — so every piece stays elegant in sun and rain. Just enjoy the sunshine, worry-free.Our promise: From a cozy gazebo/pergola to an elegant umbrella, Domi offers stylish, functional outdoor solutions—helping you easily create your dream outdoor space.Max durability, Best value. Domi – your professional choice.VISIT OUR WEBSITECONTACT US
Domi Outdoor Living (domioutdoorliving.com) has 323 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
323 approved reviews, newest moderated first
Several roofing panels and one support beam arrived damaged.
By Chris D.
Response from Domi Outdoor Living· Jul 11, 2026
We sincerely apologize for the damaged items in your shipment. Our Customer Service Team has sent you an email regarding this matter, you may check that email first. We can find a solution for you:) Your satisfaction is our priority, and we’ll work with our logistics partner to prevent this from happening again.
The delivery came in 3 boxes which made it much easier to move. Assembly instructions were very clear and easy to follow. Everything lined up and fit perfectly.
By Chris C.
Response from Domi Outdoor Living· Jul 11, 2026
Thank you for your wonderful feedback! We’re so glad the 3-box packaging made delivery and handling easier for you. It’s also great to hear that our assembly instructions and fit met your expectations—we put a lot of care into making sure every detail is right. Enjoy your new product, and don’t hesitate to reach out if you ever need support!
Well engineered product. Most everything lined up and went together without much effort. Instructions could be more step by step, ordered and more detailed. Ran short on a few necessary fasteners. The caulk provided was problematic. No nozzle was provided so way too much sealant came out making a mess.
By Faro R.
Response from Domi Outdoor Living· Jul 11, 2026
Thank you for sharing your experience and for the compliment on our product's engineering! We also highly value your constructive feedback regarding the step-by-step instructions, fasteners, and the sealant nozzle. Insights like yours are exactly how we refine our products. If you need any assistance or replacement parts regarding the missing hardware, please don't hesitate to email us at [email protected]. Enjoy your new outdoor addition!
Good website good prices quick shipping product is good quality but could use angle braces in the back as in the front
By Stanley R.
Response from Domi Outdoor Living· Jul 11, 2026
Hi! Thank you for the fantastic review! We're so glad to know that the smooth ordering process, fast delivery, and overall quality met your expectations. Thank you also for pointing out the design detail about the angle braces. We love hearing how our customers interact with our structures, and your idea for symmetry and added support in the back is excellent. We are constantly updating our iterations based on user insights, so thank you for helping us grow. Wishing you many beautiful, relaxing days in your outdoor space!
Surprised the delivery was so Fast! I have owned my Pergola for two years. Last winter was harsh my Cover worked perfectly. I appreciate your products and will continue to use only Domi.
By Alice C.
Response from Domi Outdoor Living· Jul 11, 2026
Thank you for this wonderful review and for your deep trust in our brand. We are delighted that after two years of ownership, your pergola and winter cover are still performing perfectly, even through the harshest winter weather. We are also glad our speedy delivery left a great impression. Your commitment to choosing only Domi Outdoor Living means the world to everyone on our team. Thank you for your incredible loyalty, and please let us know whenever you need anything in the future!
As described. Delivery quick. Easy to assemble. Comfortable.
By JM
Response from Domi Outdoor Living· Jul 11, 2026
Thank you so much for the fantastic review! We are thrilled to hear that your new chair arrived quickly, was easy to assemble, and most importantly, is super comfortable and exactly as described. Providing both comfort and a seamless experience is what we live for. Enjoy your wonderful new seating spot!
Arrived on-time and in good shape!
By Adam
Response from Domi Outdoor Living· Jul 11, 2026
Thank you so much for the great review! We are thrilled to hear that your order arrived right on time and in perfect shape. Providing a fast, safe, and reliable delivery experience is always our top priority. Enjoy your new purchase, and we hope to serve you again soon!
The Domi gazebo is well-made, attractive, sturdy and (relatively) simple to assemble. Assembly definitely requires at least two people (three would be better). Unfortunately, FedEx delivered one of the boxes taped on the end and two of the pieces in the box arrived bent and unusable. I must compliment Customer Service for their quick replacement of the damaged box. Five stars for excellent communication and service. I am very pleased with the finished gazebo and will recommend Domi Outdoor Living to anyone considering one of their products. A few recommendations: - It would be helpful to have a list of the box contents printed on the outside of each box. A total of 6 boxes arrived and we found ourselves wasting time opening each of the boxes to sort through and find the parts necessary for each step of the installation. - The Assembly Manual should indicate on more of the structural steps where the bolts should be left finger tight and not tightened fully. We needed to re-adjust components throughout the assembly (also wasting time). - It would be helpful to know, not only the footprint dimensions, but also the total inside height of the structure at the peak. We found it extremely difficult to hold up the top structure on a stepladder long enough to complete the roof frame assembly . We constructed wooden jigs which made it much easier and safer. - The seam sealant should be applied immediately after the main cross-members are joined - not after the roof panels are in place. Overall, I we are very pleased with the Domi gazebo.
By Valued C.
Response from Domi Outdoor Living· Jul 11, 2026
Thank you so much for taking the time to share such a thorough, thoughtful, and wonderful 5-star review! We are absolutely thrilled to hear that you love your finished gazebo and that you found it well-made, sturdy, and a great value. We also sincerely appreciate your high praise for our customer service team. While we hate to hear about the FedEx transit damage, providing a quick, seamless safety net is exactly what we strive for, and your compliment means the world to us! Furthermore, we are incredibly grateful for your professional and brilliant recommendations. Your notes regarding printing contents on the boxes, clarifying the "finger-tight" steps in the manual, providing the peak height dimension, and optimizing the seam sealant order are all exceptionally constructive. We have already passed these insights directly to our engineering, manual design, and quality control teams for future product updates. Thank you for recommending Domi Outdoor Living, and we hope you safely and thoroughly enjoy your new backyard oasis!
