Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
323 reviews
Domi Outdoor LivingSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Domi Outdoor Living-Upgrade Your Outdoor Life!Domi Outdoor Living is born from a love for nature and freedom. We believe outdoor spaces are an extension of your home—a sanctuary for the soul. With 16+ years of experience, we create high-quality, low-maintenance, timeless designs to elevate your everyday life. Simple, thoughtful, and made for your moments of pure relaxation.Design Philosophy:We select premium eco-friendly materials — durable aluminum frames, Textilene fabric, and waterproof, UV-resistant covers — so every piece stays elegant in sun and rain. Just enjoy the sunshine, worry-free.Our promise: From a cozy gazebo/pergola to an elegant umbrella, Domi offers stylish, functional outdoor solutions—helping you easily create your dream outdoor space.Max durability, Best value. Domi – your professional choice.VISIT OUR WEBSITECONTACT US
Domi Outdoor Living (domioutdoorliving.com) has 323 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
323 approved reviews, newest moderated first
We ordered the wrong size and when we contacted customer service they responded quickly. We are enjoying our new gazebo.
By Jimmy
Response from Domi Outdoor Living· Sep 1, 2026
Thanks for the great review—and for shouting out our support team! 🙌 Please feel free to let ys know if your need any further assistance- we are more than happy to help:)! The Domi Team
Domi quickly resolved an issue that it turned out to be my fault.
By Robert
Response from Domi Outdoor Living· Aug 27, 2026
It is our honor to be able to assist you and provide our services:) We're glad to hear that you are satisfied with our Domi support Team:)! The Domi Team
Due to a tree limb destroying our soft top gazebo we decided to go with a hard top gazebo. You were extremely efficient and very helpful. Fast delivery and very courteous. Pleased as punch. Thank you.
By Lorraine E.
Response from Domi Outdoor Living· Aug 27, 2026
We truly appreciate your feedback! So glad we could turn an unexpected situation into a great solution. Fast delivery and courteous service are what we aim for every time. Thank you for choosing us—enjoy your new hard top gazebo! The Domi Team
Live humble
By Chozen D.
All items came in great shape, no damage identified. Easy to put together but we used 3 people which I would recommend. We are truly enjoying it!
By Suzanne S.
Response from Domi Outdoor Living· Aug 23, 2026
Thank you so much for your wonderful feedback! We’re thrilled to hear that everything arrived in perfect condition and that the assembly went smoothly—great tip about using three people, we’ll definitely keep that in mind for future recommendations. Most of all, we’re so glad you’re truly enjoying your purchase. That means the world to us! If you ever have any questions or need assistance, don’t hesitate to reach out. The Domi Team
When receiving the gazebo, parts were damaged. The purchase date was July 10,2026. Parts were damaged on the gazebo from shipping and parts were faulty from manufacturing. It is now August 22,2026, last I heard as of August 8th 2026 , that you were thankful for my patience for the replacement parts that are being manufactured. What is an acceptable time for me to wait for the replacement parts? Why hasn’t a gazebo that you have in stock been opened and parts taken from there? This is unacceptable and I would not recommend this company. The lack of customer service is just empty hopes and dreams. I couldn’t say if the product that you sell is any good because it does me no good laying on my driveway in pieces!
By Karen D.
Response from Domi Outdoor Living· Aug 23, 2026
Our Customer Service Team has replied to you regarding the update of the replacement parts via [email protected] this email address in your newest email, you may check that email first and continure our communication of this matter, we will try our best to make things right for you. The Domi Team
Excellent Customer Service and Fast Delivery
By Consumer
Response from Domi Outdoor Living· Aug 22, 2026
Your satisfaction drives us. Fast delivery and great service aren't extras – they're our standard:) The Domi Team
Generally, OK if you’re happy with a scratch and dent product. The company prefers to compensate you for damages done on packing or shipping stating these damages will not compromise the structural integrity of their product. The shipping insurance they offer when you place your order is really a fallback position that they take when addressing your damages. Proceed with caution.
By Dan S.
Response from Domi Outdoor Living· Aug 22, 2026
We appreciate your feedback and take it seriously. While we stand by the durability and safety of our products—even with cosmetic imperfections—we always aim for transparency. Our shipping insurance is offered as an extra layer of protection, not a substitute for careful packaging or quality control. That said, we understand your concern and will continue to review our damage-resolution process to ensure fair and clear communication. We encourage customers to reach out directly with any issues—we’re here to help find a reasonable solution. Regarding the final resolution, we have been communicating directly with you via email. As part of our proposed solutions, we can offer either replacement parts or a partial refund, and the choice is entirely up to you. After reviewing our previous email correspondence, we confirm that our team has already issued the finalized compensation plan for you. We value your trust and will keep working to improve. The Domi Team
