Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
309 reviews
Direct BrandSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Get replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Direct Brand (direct-brand.com) has 309 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
309 approved reviews, newest moderated first
I am looking for a pellet stove blower motor exhast for the model 6041 but cant seem to get it to find it thanks
By Brian G.
Response from Direct Brand· Dec 11, 2020
Hi Brian, the part you are looking for is a US Stove 80473
Perfect replacement door gasket for my englander stove. Exact fit and all i needed to restore my stove to perfect operating condition.
By arthur B.
Response from Direct Brand· Dec 11, 2020
Hi Arthur, thank you for taking the time to leave a review. we are pleased to hear that the part has got your stove working agian.
Excellent - Quick response - Fast shipping - No issue's - Will use again.
By James B.
Response from Direct Brand· Nov 16, 2020
Dear james, thank you for taking the time to leave a review. We are pleased to hear that you are pleased with our overall service and that your experience dealing with Direct Brand was smooth and easy. take care and be safe
I will continue working direct brand
By clarence C.
Response from Direct Brand· Nov 16, 2020
Dear Clarence, thank you for taking the time to leave a review. we are pleased to hear that you are happy buying from Direct Brand and we look forward to working with you in the near future. take care and be safe
Very good communication,Delivery was Slow,Received on Nov 13th
By Paul A.
Response from Direct Brand· Nov 16, 2020
Dear Paul, thank you for taking the time to leave a review. We are pleased to hear that you are happy with how our staff assisted you, our apologies for the slow delivery. take care and be safe.
Arrived fast and works as it should!! Will order again if I ever need an auger motor again!!
By Tara
Response from Direct Brand· Nov 6, 2020
Hi Tara, thank you for taking the time to leave a review. We are pleased to hear that everything went smoothly. Hopefully, you wont require another auger motor for awhile, however, we sell a large range of pellet stove parts, so if you need any replacements then you know who to come to. Take care and be safe
Not good service
By No
Response from Direct Brand· Nov 6, 2020
Hi No, thanks for leaving a review
Youi are asking for a review when I haven't recieived it yet! It has been a week since you said it was shipped. Come on! I have a furnace that is not working...
By Dunkly D.
Response from Direct Brand· Nov 4, 2020
Dear Dunkly, thank you for taking the time to leave a review. The email is an automated email sent after dispatch. I apologies for the delay in you receiving your package, however, I believe our sales team has contacted you and got this sorted for you.
