Direct BrandReviews of direct-brand.com

Extremely poor customer service. No response from email, no response from calls. I emailed twice with no response. Edit: i was reached out after this review. I appreciate the response to my concern.

only received 1 of 2 motors i ordered no one is returning my calls

I have had lots of problems with ignitors on my timber wolf pellet stove. This one has worked great for 2 months now. Compared to other cheap ignitors, 2 months is a good record!

The valve was easy to find. The price was very reasonable. I will be buying more products.

Arrived as described.

Item was shipped to wrong address and it was not an OEM(Samsung Brand) item as listed.

Excellent price fast processing and shipped within 24hrs definitely will buy from them again if needed

The product we purchased is not what they claim it to be. It doesn’t match the discrimination as to what it will fit. Also we can not get an authorization to return it nor can we get anyone to respond to our phone calls and emails.